Ict Support Technician

4 weeks ago


Bellville, South Africa Hosted Communications Full time

**Job Title: Junior ICT Desktop Support Agent**

**Location**: Cape Town, Western Cape, South Africa

**Company**: HOSTED

**About Us**: We are a forward-thinking IT services company based in Cape Town. If you are young, dynamic and ready to take on a career in the ICT industry this role is for you As a Junior ICT Desktop Support Agent, you’ll be part of our dedicated team, providing technical assistance to end-users and ensuring smooth operations across our organization.

**Responsibilities**:

- **Desktop Support**:

- Respond to client inquiries.
- Troubleshoot technical issues promptly.
- Perform remote support assistance via monitoring tools provided.
- **Programming Skills**:

- Basic programming knowledge (e.g., Python, PowerShell, or JavaScript) is advantageous.
- Assist with scripting tasks and automation.
- Collaborate with developers on software-related issues.
- **User Assistance**:

- Train users on hardware functionality and software tools.
- Resolve logged errors efficiently.
- **Technical Expertise**:

- Diagnose and repair hardware and software faults.
- Install and configure desktop systems and software.
- Good understanding of networks and the components that make up a LAN and WAN.
- **Collaboration**:

- Work closely with Senior IT engineers and other departments.
- Participate in cross-functional projects.

**Qualifications**:

- Relevant IT certification or diploma (e.g., A+, N+, or similar).
- Strong problem-solving skills.
- Excellent communication skills in English (knowledge of Afrikaans is a plus).
- Valid driver’s license (if required for on-site support).

**Experience**:

- Previous experience in desktop support or related roles.
- Exposure to programming concepts (coding, scripting, or automation).

**Job Types**: Full-time, Permanent, Learnership, Graduate

Pay: R6 500,00 - R8 000,00 per month

Ability to commute/relocate:

- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- ICT Desktop Support: 1 year (preferred)
- Coding: 1 year (preferred)
- Network LAN and WAN: 1 year (preferred)

**Language**:

- English (preferred)
- Afrikaans (preferred)
- Any other language (preferred)

Application Deadline: 2024/05/18

Pay: R6 500,00 - R8 000,00 per month

Application Question(s):

- Please rate your Knowledge out of ten Of 3CX PBX Products 1 being low and 10 being the Highest
- Please rate your Knowledge out of ten Of Cloud Backup, Server setup(Linux and Windows) 1 being low and 10 being the Highest
- Please state if you have any coding knowledge or experience and if so which coding languages etc.
- How soon if successful can you start your new employment with us?
- Please rate your Knowledge out of ten on Microsoft 365 Products 1 being low and 10 being the Highest
- Please rate your Knowledge out of ten On Servers/Network Troubleshooting and Installation, 1 being low and 10 being the Highest
- Do you have a drivers license or do you make use of public transport?

**Education**:

- High School (matric) (required)

**Experience**:

- ICT Technical Support: 1 year (required)

Expected Start Date: 2024/06/01



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