IT Support Technician

3 weeks ago

Bellville, South Africa Progressive IT Resourcing Full time

**Who are we?**

Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Company.

**What will you do?**

Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issuing them and communication with clients on data usage.

**What will make you successful in this role?**
- Requesting and uploading of RICA documents to CM Workflow
- Attending and adhering to PMO project deadlines where 3G are required
- Testing of 3G modems and SIM cards before issuing
- Communication with clients on data usage
- Precise updating of client information to Streamline system
- SRS requests (new, transfer and retire of 3G workflows)
- CA Uncentre requests/incidents (fault logging with vendors and close working relationship with a designated vendor).
- Troubleshoot and resolve issues
- Troubleshoot and show descriptive steps taken to resolve
- Provide support to multiple Customer environments which often involve an ever changing IT landscape
- Ability to write accurate and descriptive fault reports when required
- First line contact with vendor, Service Desk and Vendor & APP (escalation initiator)
- Stock: weekly stock take and order of new stock
- Termination of 3G contracts as per requests
- International roaming: Basic knowledge of XenMobile device as well as costs involved on normal 3G - communicate with client
- Ensure accurate billing
- San-Guest Wi-Fi Account Administrator
- Creation and maintenance of client access

**Qualifications**
- Grade 12
- NQF Level 4 Telecommunications

**Knowledge and Experience**
- 2 years working experience in similar environment
- Excellent client service and high level of communication required
- Working knowledge of SRS system compulsory
- Working knowledge of Uncentre system compulsory
- Working knowledge of Content Manager Workflow
- Knowledge of Streamline System advantageous
- Some hardware and software knowledge required
- Strong troubleshooting and fault finding skills with proven methodology - must be able to troubleshoot problems telephonically with mínimal assistance
- Keen attention to detail
- Work well independently and as part of a team

**Knowledge and Skills**
- Computer installation and repairs
- Reporting and Administration
- Services Knowledge
- Problem Tracking tool
- Technologies

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