Ict Support Technician

2 weeks ago


Bellville, Western Cape, South Africa Hosted Communications Full time

Job Title:
Junior ICT Desktop Support Agent


Location:
Cape Town, Western Cape, South Africa

Company:

HOSTED

About Us:
We are a forward-thinking IT services company based in Cape Town.

If you are young, dynamic and ready to take on a career in the ICT industry this role is for you As a Junior ICT Desktop Support Agent, you'll be part of our dedicated team, providing technical assistance to end-users and ensuring smooth operations across our organization.


Responsibilities:

-
Desktop Support:

  • Respond to client inquiries.
  • Troubleshoot technical issues promptly.
  • Perform remote support assistance via monitoring tools provided.
-
Programming Skills:

  • Basic programming knowledge (e.g., Python, PowerShell, or JavaScript) is advantageous.
  • Assist with scripting tasks and automation.
  • Collaborate with developers on softwarerelated issues.
-
User Assistance:

  • Train users on hardware functionality and software tools.
  • Resolve logged errors efficiently.
-
Technical Expertise:

  • Diagnose and repair hardware and software faults.
  • Install and configure desktop systems and software.
  • Good understanding of networks and the components that make up a LAN and WAN.
-
Collaboration:

  • Work closely with Senior IT engineers and other departments.
  • Participate in crossfunctional projects.

Qualifications:

  • Relevant IT certification or diploma (e.g., A+, N+, or similar).
  • Strong problemsolving skills.
  • Excellent communication skills in English (knowledge of Afrikaans is a plus).
  • Valid driver's license (if required for onsite support).

Experience:

  • Previous experience in desktop support or related roles.
  • Exposure to programming concepts (coding, scripting, or automation).

Job Types:
Full-time, Permanent, Learnership, Graduate

Pay:
R6 500,00 - R8 000,00 per month

Ability to commute/relocate:

  • Bellville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)

Experience:

  • ICT
Desktop Support: 1 year (preferred)

  • Coding: 1 year (preferred)
  • Network LAN and

WAN:
1 year (preferred)

Language:

  • English (preferred)
  • Afrikaans (preferred)
  • Any other language (preferred)
Application Deadline: 2024/05/18

Pay:
R6 500,00 - R8 000,00 per month

Application Question(s):

  • Please rate your Knowledge out of ten Of 3CX PBX Products 1 being low and 10 being the Highest
  • Please rate your Knowledge out of ten Of Cloud Backup, Server setup(Linux and Windows) 1 being low and 10 being the Highest
  • Please state if you have any coding knowledge or experience and if so which coding languages etc.
  • How soon if successful can you start your new employment with us?
  • Please rate your Knowledge out of ten on Microsoft 365 Products 1 being low and 10 being the Highest
  • Please rate your Knowledge out of ten On Servers/Network Troubleshooting and Installation, 1 being low and 10 being the Highest
  • Do you have a drivers license or do you make use of public transport?

Education:

  • High School (matric) (required)

Experience:

  • ICT
Technical Support: 1 year (required)

Expected Start Date: 2024/06/01

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