Senior IT Support Technician

1 week ago


Bellville, Western Cape, South Africa Scholtz Partners International Full time

Brief description of the vacancy:

Install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

Experience required:

years' experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role

  • Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.)
  • Network security administration experience.
  • Experience dealing with internal customers and external suppliers.
  • Server management experience.
  • Software / QA testing experience advantageous.
  • Network monitoring (e.g., Zabbix)
  • Firewall management experience (e.g., FortiGate)
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals.
Experience resolving end-user problems and working with an incident management system (e.g., Spiceworks, Remedy, or similar).

Qualifications required:

NQF - Degree in Information Technology or other relevant qualifications from industry
Computer Skills required:

  • Strong desktop support skills.
  • Strong network support skills.
  • Excellent general IT industry knowledge.
  • Good problem resolution and creative thinking abilities.
  • Monitor established SLA's and OLA's are met, with internal clients and thirdparty providers.
  • Liaise with external service providers to resolve incidents and complete service requests.
  • Log incidents with external service providers in accordance with
  • SLA's.
  • Effectively manage relationships with thirdparty providers.
  • Effectively manage and prioritise high severity incidents.
  • Active Directory, Azure AD, Server Management, and network security knowledge ad
    Key Responsibilities (KPI's)
  • Contribute to continuous improvement of processes, systems, knowledge base, and thirdparty relationships.
  • Ensure best practices are followed and that all software is safe and appropriately licensed.
  • Ensure security and privacy of computers and network systems.
  • Monitor networks and hardware for unauthorized use.
  • Regular feedback to clients regarding service request status.
  • Document common problems on documentation solution.
  • Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).
  • Monitoring and securing networks.
  • Managing Firewall IPsec tunnel and links.
  • Managing IT infrastructure projects.
  • Provide technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.
  • Manage incidents raised by end users and ensure all requests are logged, monitored, and tracked using the incident management system.
  • Resolve hardware, software (including inhouse), and network problems by working with end users, other technical personnel, and external service providers.
  • Install, maintain, optimise, and configure software, including Windows operating systems and settings.vantageous.recognised institute (A+, N+, MCSA, MCSE or similar highly valued)
Prefferd age - not older than 35

Salary:
R35,000.00 per month

Ability to commute/relocate:

  • Bellville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • A+, N+, MCSA, MCSE, Azure

Experience:

  • Desktop support Technician: 3 years (required)
  • Network support technician: 3 years (required)
  • System administrator: 3 years (required)


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