IT Support Technician

2 weeks ago


Bellville, Western Cape, South Africa ZaPOP Full time

As the IT Support Technician, you will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related.

You will also be providing feedback within the agreed upon times to the IT Helpdesk Operators, as well as both internal and external stakeholders alike.


Office:

Oude Westhof

Closing Date:

Requirements:

  • Matric / Grade 12 or equivalent qualification essential
  • Technical qualification, A+, N+, MCSA
  • Cisco Fundamentals advantageous
  • Diploma in IT with LINUX + / LPIC and CCNA
  • Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
  • A valid driver's license is required, with own reliable vehicle.

Competencies:

  • Minimum 1year relevant experience in a similar role
  • Installing, configuring and maintaining software and hardware components of computers
  • Installing, configuring and maintaining software and hardware components in network systems
  • Indepth knowledge of Windows, Mac, Linux operating systems
  • Practical experience with internet and network security protocols
  • Troubleshooting Software and Hardware issues
  • Technical documentation skills
  • Testing new hardware and software before installation
  • Problemsolving skills
  • Organisational and interpersonal skills

Duties:

  • 1.

Office, Desktop and Project support, where you will:
- resolve incidents within specified SLA time and provide updated on incidents.
- complete new starters/new hardware installations.
- address all FLI with documented resolutions
- ensure that server room is always kept neat and tidy and that all network equipment is online.
- ensure all servers are labelled correctly.
- conduct checks on employee's laptops to ensure that they are working correctly.
- complete support tier documentation and ensure that all support tiers have been trained on the relevant documentation within their tier.
- ensure that store universes are updated by CLT.
- attend to MDT2, effectively providing updates and ensure that tickets are logged.

  • 2.

Projects, where you will:
- set up projects task step by step on JIRA.
- complete allocated tasks allocated to BU KPI's.
- attend project planning sessions, retros and stand-ups and provide detailed feedback.
- sufficiently document projects and ensure that it reviewed by the relevant support tier.
- successfully test projects before rollouts and ensure that project timeframes are adhered to.

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