Front Office Administration Manager

2 weeks ago


Sandton, South Africa Hospitality Exchange Full time

Manages all front office personnel and ensures compliance with Front Office standard operating procedures in order to achieve the highest occupancy levels and the possible room rate.

**RESPONSIBILITIES**:

- Manages the Front Office department including strong experience in financial reporting
- Strong experience in rental collections and rental pool distribution
- Develops and executes Front Office policies, procedures and practices
- Supervision and training of all Front Office staff, cash ups, check-ins, check-outs and room allocations and any other front office related duties.
- Ensuring the policies and procedures are followed at all times.
- Liaison between FO / Reservations and the Housekeeping & Maintenance Department
- Charges to guest bills, credit control
- Solve problems and handle complaints
- Conduct on-the-job training for junior staff
- Accurate and timeous submission of all reports and administrative work.
- Planning and timetables
- Any other relevant front office related or management related duties
- Fulfill all Reservation functions i.e. space banking, rentals, Flexi bookings etc.
- Dealing with Timeshare owners and club personnel
- Training and development with especial reference to the night audit functio

**REQUIREMENTS**:

- Minimum Grade 12 (Matric), Recognized 3-year tertiary, rooms/ front office hospitality qualification
- 3 years Front Office Management experience in a 5-star property
- Fully bilingual in English or any other European language a distinct advantage
- Good communication skills and guest/customer relations
- An outgoing personality and well groomed
- Computer Literate: Windows, Word, Excel, Outlook and Opera knowledge
- Ability to work under pressure with patience and accuracy
- Must also be self-motivated with initiative
- A strong leader
- Prepared to work shifts and management duties
- Strong interpersonal and communication skills
- Strong IT skills with a requisite qualification (NQF)
- A clear understanding of financial statements as well as an ability to formulate revenue and expense budgets
- An ability to identify and coherently report on rate and occupancy tends for The Leonardo and the immediate competitor set
- An ability to manage an audit both Opera PMS version 4 as well as Opera Lite
- Highly developed customer orientation, professional charm and sophistication, and being able to teach this to junior Front Office staff
- Outstanding “positive” disposition, a team player and well groomed

Medical Aid and Provident Fund

**Salary**: R24,500.00 per month

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in 5* Hotel or Lodge

**Education**:

- Diploma (required)

**Experience**:

- Front Office Management: 3 years (required)
- Opera: 5 years (required)

**Language**:

- any european languages (preferred)

License/Certification:

- Drivers license (preferred)



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