Trainer

6 months ago


Durban, South Africa Consumer Links Full time

**We're hiring Consumer Links are currently recruiting an experienced trainer to be part of our ongoing journey to greatness**

**If you want to join a growing campaign within a hugely ambitious business that values it's employees, Consumer Links is the place to be With monthly recognition of exceptional performance and ongoing support, Consumer Links is committed to building a culture and environment where employees can thrive and succeed.**

**Purpose of role**

Responsible for the day-to-day Training needs of the business.

**Main Duties & Responsibilities**
- Communicate with diverse audiences (e.g., employees, management, other sites) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
- Conduct refresher training and ongoing training of existing employees.
- Monitor progress of new team member by coaching and developing for improvement and providing on-the-job training as needed.
- Deliver feedback to the department.
- Assist with operational and quality duties as needed.
- Utilize reporting to manage improvements in individual and team performance.
- Manage change through effective communication support of change.
- Accept change by demonstrating a positive attitude when change occurs.
- Support the call centre by participating in cross-functional meetings to give input on improvement opportunities.
- Facilitate training classes on new and existing products and services.
- Hands-on experience creating presentations (e.g. videos or slides).
- Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

**Coach and develop new employees and trainees**
- Provide additional support to the new agents during the first full month throughout our training phases and into full production.
- Identify development gaps.
- Identify development gaps of trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
- Provide ongoing feedback to the recruitment team to assist in the improvement of the caliber of future hires.

**Requirements**:

- Minimum 1 year trainer experience within a call centre environment.
- Shifts : 10:00 AM - 19:00 PM (ability to work flexible shifts if needed).

***
- **Salary: Market related**

**Ability to commute**:

- _Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)._


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