Trainer

1 week ago


Durban, South Africa Consumer Links Full time

**We're hiring Consumer Links are currently recruiting an experienced trainer to be part of our ongoing journey to greatness**

**If you want to join a growing campaign within a hugely ambitious business that values it's employees, Consumer Links is the place to be With monthly recognition of exceptional performance and ongoing support, Consumer Links is committed to building a culture and environment where employees can thrive and succeed.**

**Purpose of role**

Responsible for the day-to-day Training needs of the business.

**Main Duties & Responsibilities**
- Communicate with diverse audiences (e.g., employees, management, other sites) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
- Conduct refresher training and ongoing training of existing employees.
- Monitor progress of new team member by coaching and developing for improvement and providing on-the-job training as needed.
- Deliver feedback to the department.
- Assist with operational and quality duties as needed.
- Utilize reporting to manage improvements in individual and team performance.
- Manage change through effective communication support of change.
- Accept change by demonstrating a positive attitude when change occurs.
- Support the call centre by participating in cross-functional meetings to give input on improvement opportunities.
- Facilitate training classes on new and existing products and services.
- Hands-on experience creating presentations (e.g. videos or slides).
- Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

**Coach and develop new employees and trainees**
- Provide additional support to the new agents during the first full month throughout our training phases and into full production.
- Identify development gaps.
- Identify development gaps of trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
- Provide ongoing feedback to the recruitment team to assist in the improvement of the caliber of future hires.

**Requirements**:

- Minimum 1 year trainer experience within a call centre environment.
- Shifts : 10:00 AM - 19:00 PM (ability to work flexible shifts if needed).

***
- **Salary: Market related**

**Ability to commute**:

- _Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)._


  • Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Kencorp Executive Search Full time

    ResponsibilitiesIdentify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managersManage WSP and SDFDraw an overall or individualized training and development plan that addresses needs and expectationsDeploy a wide variety of training methodsConduct effective induction...

  • Technical Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Our IT client based in Durban North is urgently seeking a Technical Trainer to join their team by the 2nd of May 2023Requirements:The position requires the following skills and certifications:CompTIA A+ & CompTIA Network + Microsoft 365 Modern Desktop Administrator Associate Microsoft 365 Security Administrator Associate Microsoft 365 Enterprise...


  • Durban, KwaZulu-Natal, South Africa Boxer Superstores Full time

    Are you passionate about training and development in the retail sector? Are you an experienced retail trainer? We are looking for a Senior Regional Trainer to join the HR Training department at our Head Office in Westville, Durban. Join Boxer Superstores, where you can make a significant impact by shaping the future of our talented team across multiple...

  • Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    Job Objectives: Review existing training programs; suggest enhancements and modifications to improve engagement, learning, and retention and to meet the changing needs of clients, the organization or the industry. Ensures that training materials and programs are current, accurate, and effective. Maintain knowledge of new methods and techniques for training...


  • Durban, South Africa Amandlolwazi Training Centre Full time

    We are a private training provider based in Pinetown and seek the services of a Freelance Computer Trainer. Trainer needs to be able to train the following from Beginner level to Advanced level: - MS Word - MS Excel - MS PowerPoint **Requirements**: - Diploma or Degree in Computer Science - 2 years teaching/facilitation experience **Job Type**:...

  • Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Telebest Full time

    Someone who has an enthusiastic go-getter attitude, who is results-driven and can create and deliver educational programs for our sales team and trainees within the telecommunications sector.Requirements: Facilitator qualification or a similar qualification in that field2 or more years' experience as a sales trainerproficient in Microsoft Office...

  • Trainer

    1 month ago


    Durban, South Africa Telebest Full time

    Someone who has an enthusiastic go-getter attitude, who is results-driven and can create and deliver educational programs for our sales team and trainees within the telecommunications sector.Requirements: Facilitator qualification or a similar qualification in that field2 or more years' experience as a sales trainerproficient in Microsoft Office...

  • Sales Trainer

    6 days ago


    Durban, South Africa FGro Red Full time

    We are seeking a **Sales Trainer** to join our team. The primary purpose of this role is to prepare and conduct sales teaching plans for what the job requires and assess training effectiveness to ensure that the taught skills and techniques are embedded into the employee’s work behaviour and production. **Duties & Responsibilities** Design/produce...

  • Trainer - Call Centre

    4 weeks ago


    Durban, South Africa SkillSet SA Full time

    Amalfi is growing, and we're looking for a Night Shift Trainer! - Facilitator Qualification or a similar Qualification in that field - 2 or more years’ experience as a sales trainer - Proficient in Microsoft Office suite - Excellent communication skills - Worked on various campaigns - Ability to demonstrate their skills clearly and effectively - Ability to...


  • Durban, KwaZulu-Natal, South Africa Careerbox CCI Full time

    An experienced Financial Service (Insurance) Trainer is required to deliver training in line with the company and client objectives. To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses with exceptional product and skills...

  • Driver Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Freerecruit Full time

    Job Position: Driver trainingRef: 3666Location: DurbanSalary: R30 000 per month commensurate with experienceQualifications / RequirementsIndividual needs to have proven experience in training and assessing of Truck Drivers, for reputable Truck AcademyHonesty, good work ethics, patienceThe post Driver trainer appeared first on

  • Business Trainer

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re looking to boost your career in the customer service industry and have a focus on business efficiency then this could be your calling! Concentrix + Webhelp is on the hunt for someone highly organised and motivated to step into the role of Business Trainer on an exciting campaign in our Durban office. Working in partnership with...

  • Trainer - Call Centre

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa SkillSet SA Full time

    Amalfi is growing, and we're looking for a Night Shift Trainer Facilitator Qualification or a similar Qualification in that field 2 or more years' experience as a sales trainer Proficient in Microsoft Office suite Excellent communication skills Worked on various campaigns Ability to demonstrate their skills clearly and effectively Ability to edit and enhance...

  • Sales Trainer

    3 weeks ago


    Durban, South Africa PK Global Full time

    Job Title: Sales Trainer **Job Description**: The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and...

  • Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Consumer Links Full time

    We're hiring Consumer Links are currently recruiting an experienced trainer to be part of our ongoing journey to greatnessIf you want to join a growing campaign within a hugely ambitious business that values it's employees, Consumer Links is the place to be With monthly recognition of exceptional performance and ongoing support, Consumer Links is committed...

  • Business Trainer

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re looking to boost your career in the customer service industry and have a focus on business efficiency then this could be your calling! Concentrix + Webhelp is on the hunt for someone highly organised and motivated to step into the role of Business Trainer on an...

  • Sales Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa FGro Red Full time

    We are seeking a Sales Trainer to join our team.The primary purpose of this role is to prepare and conduct sales teaching plans for what the job requires and assess training effectiveness to ensure that the taught skills and techniques are embedded into the employee's work behaviour and production.Duties & ResponsibilitiesDesign/produce training...

  • Product Trainer

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Careerbox Full time

    IntroductionExperienced Trainer is required to deliver training in line with the company and client objectives. To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses with exceptional product and skills knowledge.Duties &...

  • Business Trainer

    2 weeks ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re looking to boost your career in the customer service industry and have a focus on business efficiency then this could be your calling! Webhelp is offering the opportunity for someone highly organised and motivated to step into the role of Business Trainer in our Durban office. You’ll be joining our fun-loving global community...

  • Technical Trainer

    2 weeks ago


    Durban North, KwaZulu-Natal, South Africa Pronel Personnel Consultants Full time

    Pronel PersonnelDurban North, South AfricaMid3 to 5 yearsCost to companyFull TimeSkills: Information Technology (IT)TrainingTeachingOffice365 AdministrationIndustries: Information Technology (IT)Description:Our IT client based in Durban North is urgently seeking a Technical Trainer to join their team by the 2nd of May 2023Requirements:The position requires...