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Assistant General Manager Couple

1 month ago

Hoedspruit, South Africa HotelJobs.co.za Full time

**Key Responsibilities**:

- ** Operational Management**: Assist in overseeing all lodge operations, including front-of-house, housekeeping, food and beverage, and safari activities.
- ** Guest Relations**: Ensure exceptional guest experiences by addressing inquiries, managing feedback, and resolving issues promptly.
- ** Team Leadership**: Supervise, train, and motivate staff to uphold high standards of service and hospitality.
- ** Financial Oversight**: Assist in managing budgets, monitoring expenses, and implementing cost-control measures.
- ** Quality Assurance**: Maintain and enhance lodge standards, ensuring adherence to service excellence and company policies.
- ** Strategic Planning**: Collaborate with the General Manager to develop and implement strategies to improve lodge operations and guest satisfaction.
- ** Administrative Duties**: Handle administrative tasks, including reporting, scheduling, and inventory management.

**Requirements**:

- ** Experience**: Minimum of 5 years in senior management roles within luxury hospitality or game lodge environments. Experience working as a couple is a plus.
- ** Skills**: Strong leadership, organizational, and communication skills. Proven ability to manage multiple departments and deliver high-quality guest service.
- ** Education**: Relevant qualifications in hospitality management, tourism, or related fields are preferred.
- ** Flexibility**: Ability to adapt to varied roles and responsibilities as required. Willingness to work in a remote and unique environment.
- ** Personal Attributes**: Passion for hospitality and conservation, with a professional and approachable demeanor. Strong problem-solving skills and a proactive attitude.