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Front of House

1 month ago

Hoedspruit, South Africa Rory Mackie & Associates Full time

**_Our client is a leading Lodge Management company with state of the art wild life game lodges in and around the Kruger Park region. _**

For this role, what you will be doing:

- Support to the Lodge Management Team
- Ensuring all guest standards are at a minimum, being met
- Hosting as and when required.
- Check in of guests.
- Guest induction.
- Room checks.
- Room orientation.
- Curio sales.
- Assist with all guest-related concerns, complaints, and compliments.
- Stock takes
- Timeous support and communication with other departments
- Co-ordinate central procurement / deliveries and invoicing
- Daily administration tasks
- Reservations / Apex
- Capturing invoices
- Ensuring that all compliance requirements are adhered to.
- Ad hoc support to various lodges.

Soft Skills
- Guest Centric
- Diplomatic
- Empathetic
- Accountable
- Respectful
- Honest
- Excellent Communicator
- Solutions orientated
- Adaptable
- Determined
- Team Player

Systems & tools:

- Pastel (or similar)
- eRes
- Apex | Nebular (similar) POS system

**Requirements**:

- These requirements are non-negotiable_
- Minimum of 3 years in a similar role
- Minimum of 2 years experience in high-end luxury safari and hospitality environment
- Computer literate - Word | Excel | Outlook |etc
- Pastel or similar finance system
- eRes (travel booking system)
- Point of Sale system
- Degree - Hospitality Management
- Drivers License
- South African National or have the correct valid work visa
- Proven track record of excellent guest and team relationships.
- Ability to manage high-end guests.
- Ability to deal with challenging situations.
- Proven track record of delivering to high-end hospitality guests.
- Proven track record of thriving in a high demand environment
- Understanding and ability to ensure consistent food services to our guests
- **Contract type**: Permanent
- **Sites**:Game Lodge
- **Work cycle**: 6 weeks on: 2 weeks off
- **Remuneration**: Cash + 7,5% contribution to provident fund and 50% contribution to medical aid
- **Accommodation**: On-site and fully paid for, including all meals (breakfast, lunch and supper)