Service Administrator

2 months ago


Jet Park, South Africa Job Masters Full time

Service Administrator - Mechanical Equipment Supplier - Jet Park

To provide administrative support to the Service departments

Job description:
**Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.**

**Obtaining orders for service from Customers when required.**

**Following up on all pending quotations on a regular basis.**

**Opening all Service Jobs.**

**Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.**

**Loading and sending orders for external service providers.**

**Expediting parts required for service work to be available when required.**

**Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.**

**Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.**

**Investigating and resolving service admin queries, such as invoice queries.**

**Any other service related administrative duties as required.**

**Update and maintain customer contact and equipment data information to ensure high data quality.**

**Take an active part in suggesting continuous improvements to work flow, working processes and procedures.**

**Ensure that all registers are kept up to date on a daily basis as required.**

**Transport co-ordination of units for timely delivery**

**Assist with internal sales and “walk-in” customers**

**Monthly Invoicing and follow up on outstanding payments**

**Li e with customers to ensure that equipment is delivered on time**

**Preparing rental contracts for customers and following up on orders**

**Processing documentation for cross border work**

**Assisting sales consultants with customer queries and quotes**

**Assisting Debtors with queries**

**Data Capturing, reporting, recons and utilization**

**Opening of new customer accounts (credit apps)**

**Opening of accounts for IAS with suppliers**

To adhere to all administrative processes to ensure that the business objectives are met.

Minimum requirements:

- Computer literacy
- Good customer relations.
- Interpersonal skills to work with customers and suppliers and to work as part of the team.
- The ability to plan and prioritise work in accordance with business requirements.
- Educational Qualification : Grade 12
- Previous experience in a similar role will be beneficial.
- Accountability (Main performance evaluation factors for job)

Salary offer: Negotiable

Application Question(s):

- Do you have Sage experience?

**Education**:

- High School (matric) (required)



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