Tems Administrator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose:
Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Key Accountabilities:

- General administration and client account reconciliations (query resolution process), inclusive of
- Debit Authorisations, THAAs
- Reconciling of accounts
- Reconcile Unprocessed THAN list and submit to CCS at month end
- Credit balance investigations.
- Accurate filing of client documentation
- Managing of suspended and rejected movements
- Logging of necessary activities and Service Requests in Siebel
- Logging Collection / Return orders when needed.
- Log necessary escalations to the business via Siebel
- Submitting of weekly updates to Supervisor for CHEP management
- Ensuring all queries are addressed and resolved in accordance with the Business Rules.
- Entertain a good customer relationship and escalate all relevant issues to CHEP management.
- Checking of inbound documents validity - equipment, quantities etc.
- Outbound processes - managing the transactions between the stores
- Facilitating 1-4-1 exchanges (If applicable)
- identify 1-4-1 exchange clients to be converted Transfer clients where possible. (If applicable)
- Yard duties include pallet sorting, inspection of pallet quality, and reporting any problems.
- Stock counts and reconciling of the counts, including the offsite locations
- Escalate all noncompliance issues to CHEP
- Liaise with problem customers to recover outstanding balances.
- Any other reasonable tasks as delegated by CHEP Management

Key Requirements
- Matric & Diploma Essential.- Preferably achieved or studying towards a further tertiary qualification.- Qualification in Supervisory Development Programme or equivalent is advantageous- Manual Drivers Licence- 3-5 years Accounts & Reconciliation- 2-3 years CHEP customer support

Skills and Knowledge- Analytical Skills- Excellent communication skills at all levels- Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.- Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position

Preferred Education

Diploma

Preferred Level of Work Experience

1 - 3 yearsNot Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.