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Departmental Manager

3 months ago

Roodepoort, South Africa Clicks Group Limited Full time

Advert reference: click_012215
Advert status: Online
- **Position Summary**:
**Industry**:FMCG & Supply Management

**Job category**:Receiving

**Location**:Roodepoort

**Contract**:Permanent

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Departmental Manager to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort, Lea Glen branch and will report to the General Manager (Inland).

**Job description**:
**Job Purpose**:
To manage the outbound activities, which includes order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.

**Key Performance Areas**:

- To ensure that orders are assembled in line with operational SOP’S
- To ensure that orders are checked in line with operational SOP’s
- To ensure that orders are dispatched, as per allocated routes, on time and in full
- To ensure that POD‘s are returned as stipulated by SLA, and updated
- To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s.
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
- To Develop customer relationships in order to maximise the customer experience
- To ensure that individual and departmental operational and cost targets are met/adhered to.
- To Ensure that the outbound department comply with Good Wholesale and Distribution practice; adhere to UPD SOP’s Record, rectify and report errors to the Branch Manager
- To ensure that operational cost containment targets and stipulated cut-off time and deadlines are met and complied with.
- To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.

**Skills**:

- Knowledge of Microsoft Word, outlook and Excel.
- Excellent communications skills and telephone etiquette.
- Good Knowledge of warehouse operational procedures.
- Knowledge of industrial relation management

**Knowledge**:

- Matric with a degree/diploma in warehousing/transport/distribution
- Minimum 3 years in a outbound, operational related environment
- Pharmaceutical Distribution experience.

**Personal Competencies**:

- Attention to detail
- Ability to work well in a team and to create and effective team.
- Ability to work well under pressure.
- Ability to work toward tight deadlines.

**Minimum requirements**:
**Education and Qualification**
- Matric with a degree/diploma in warehousing/transport/distribution

**Minimum Experience**
- Minimum 3 years in an outbound, operational related environment
- Pharmaceutical Distribution experience.