Team Leader Collections
4 days ago
**Location : 135 Rivonia road**
- Career Stream- Credit Collections
- Leadership Pipeline- Manage Others
**Job Purpose**
- To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions.**Responsibilities**:
- Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
- Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
- Meet monthly individual and team performance targets by setting expectations and accountabilities.
- Build and maintain effective working relationships by conducting staff engagement sessions.
- Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
- Create customer service culture by resolving queries effectively within turnaround times.
- Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
- Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
- Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
- Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
- Adapt to changes in Legislation by educating staff and conducting compliance assessments.
- Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
- Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures).
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Call Centre Management Certificate.- Minimum Experience Level- 3 - 5 years experience in collections / financial services environment and at least 3 - 4 years at a supervisory level.**Technical / Professional Knowledge**
- Business administration and management
- Change management
- Client service management
- Client service principles
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
- Behavioural Competencies- Aligning Performance for Success
- Earning Trust
- Decision Making
- Influencing
- Driving for Results
- Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_
-
Debt Collection Team Leader
6 months ago
Johannesburg, South Africa Cartrack Full timeWe have a great opportunity for a season Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous. **Responsibilities**: - Performance/ KPI Management -...
-
Collections Team Leader
1 week ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions...
-
Outbound Collections Team Leader
7 months ago
Johannesburg, South Africa Moladira Skills Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Team Leader: Collections
6 days ago
Johannesburg, South Africa Nedbank Full time**Requisition Details and Talent Acquisition Contact** - REQ 121038 - Lebohang Monate**Location** - Sandton**Cluster** - Credit Collections- Leadership Pipeline- Manage Others - Position- Team Leader Collections**Job Purpose** - To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to...
-
Team Leader: Collections
3 months ago
Johannesburg, South Africa Nedbank Full time**Job Requisition details and Talent Acquisition contact** - REQ: 136159- Role: Team Leader: Collections- Talent Acquisition contact: Lebohang Monate- Advert closing date: 11/10/2024**Area** - 135 Rivonia Road, Sandton**Job Family** - Credit **Career Stream** - Credit Collections **Leadership Pipeline** - Manage Others **Job Purpose** - To utilise...
-
Credit Card Collections Team Leader
4 days ago
Johannesburg, South Africa Isilumko Staffing Full timeManage Credit card collections team successfully Drive team to deliver TOP results Ensure team reaches target Able to work on rotational shifts and weekends Must have a Matric, relevant tertiary qualification At least 3 years' Team Leader experience, in total 5-10 years' experience within credit card collections within a bank Should be solutions...
-
Team Leader Collections
7 months ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...
-
Team Leader: Call Centre
2 months ago
Johannesburg, South Africa Ergasia Placements Full timeWe are an established law firm in Johannesburg North, currently seeking an experienced Team Leader to oversee our debt collection team. This position is ideal for a goal-oriented leader with a strong background in debt recovery who can motivate and guide a team to achieve outstanding results. **Responsibilities**: - Lead and manage a team of debt...
-
Debtors Team Leader
2 days ago
Johannesburg, South Africa ADvTECH Support Office Full timeMaximise productivity & supervision within the Debtors team. Minimising the need for handover accounts. Team leaders will be specialised in different aspects of the debt collection department and supervise that team in line with this specialisation. **Key Result Areas**: **Debtors Control Maintenance** - Receives documentation from relevant departments and...
-
Collections Team Manager
7 months ago
Johannesburg, South Africa Nimble Group Full time**Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets **Location**: Sandton, JHB **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but...
-
Sales Operations Team Leader-1
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to WesBank, the home of the #changeables. We design for the shapeshifters...
-
Team Leader
5 months ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...
-
Team Leader
1 week ago
Johannesburg, South Africa Exclusive Essentials Full timePay: From R7 500,00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - What type of leader are you **Education**: - High School (matric) (required) **Experience**: - Team Leader: 3 years (required) **Language**: - Multilingual...
-
Team Leader
4 days ago
Johannesburg, South Africa i-Talk Financial Services Full timeBlu Train Group require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of their team by...
-
Team Leader
7 months ago
Johannesburg, South Africa Tower Group Full time**Job Advert: Team Leader - Crane Operations** Are you an experienced and skilled professional in the field of crane operations? We are currently seeking a dedicated and dynamic individual to join our team as a Team Leader. As the Team Leader, you will assume overall responsibility for the success of our branch and ensure the smooth and efficient running of...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
7 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
-
Team Leader
4 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...