Collections Team Manager

3 weeks ago


Johannesburg, South Africa Nimble Group Full time

**Reporting to**: Operations Manager

**Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

**Location**: Sandton, JHB

**KEY PERFORMANCE AREAS**:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties

**REQUIREMENTS**:

- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
- MS Word
- MS Excel
- MS Office

**SKILLS / KNOWLEDGE / ATTRIBUTES**:

- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF principles)
- Attention to detail
- Excellent organisational and planning skills
- Willing to learn

**REMUNERATION STRUCTURE**:

- A basic salary
- Commission earning potential
- Benefits at the full cost to the Employer;
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the Employer)
- Disability Cover (at the full cost of the Employer)
- Medical Cover (at the full cost of the employer, after successful completion of the probation period)

**WORKING HOURS**:
**Mondays - Fridays**: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

**Saturdays**: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

**NB**:This appointment will be made in line with the Nimble Group Employment equity plan.



  • Johannesburg, Gauteng, South Africa Nimble Group Full time

    Reporting to: Operations ManagerJob Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targetsLocation: Sandton, JHBKEY PERFORMANCE AREAS:Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited...


  • Johannesburg, South Africa Nimble Group Full time

    **Role: Specialised Collections Team Manager** **Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved. **Location**: Sandton, Johannesburg **KEY PERFORMANCE AREAS**: Under the management /...


  • Johannesburg, Gauteng, South Africa Synergycontactcentre Full time

    To instill and drive exceptionalteam performance culture by actively inspiring and motivating the team to paymentgoals. The work environment is fast-paced, and the team leader often moves fromone task to another, answering questions, holding meetings, coaching &training collectors, and acting as an encouraging voice.NB :Please note that this is a NIGHTSHIFT...


  • Johannesburg, Gauteng, South Africa Nimble Group Full time

    Role: Specialised Collections Team ManagerReporting to: Operations ManagerJob Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved.Location: Sandton, JohannesburgKEY PERFORMANCE AREAS:Under the management / direction of the Operations...


  • Johannesburg, South Africa Cartrack Full time

    We have a great opportunity for a season Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous. **Responsibilities**: - Performance/ KPI Management -...


  • Johannesburg, South Africa Cartrack Full time

    We have a great opportunity for a season Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous. **Responsibilities**: - Performance/ KPI Management -...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    LocationSandtonClusterRetail & Business Banking - Consumer BankingCareer StreamCredit CollectionsLeadership PipelineManage OthersPositionTeam Leader Collections.Job Purpose To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the...


  • Johannesburg, Gauteng, South Africa Cartrack Full time

    We have a great opportunity for a season Team Leader to join our Debt Collection department You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous.Responsibilities: Performance/ KPI Management Set targets...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe purpose...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Location : 135 Rivonia road Career Stream Credit Collections Leadership Pipeline Manage OthersJob Purpose To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and...


  • Johannesburg, South Africa Moladira Skills Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Collections Manager

    5 hours ago


    Johannesburg, South Africa RetailNext Full time

    **RetailNext?** RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our proprietary IoT sensor, Aurora, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to...


  • Johannesburg, South Africa Moladira Skills Full time

    JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREDMinimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Collections Manager

    3 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Collection Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Collections Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa RetailNext Full time

    RetailNext?RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our proprietary IoT sensor, Aurora, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to make the...

  • Collections Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Collection ManagerWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Operation Manager

    2 months ago


    Johannesburg, South Africa ABC Worldwide Full time

    Job Description: Operation Manager - CollectionsJob Responsibilities: Manage and oversee the collections operations within the company. Ensure efficient debt collections processes are in place. Monitor and improve collection strategies to maximize effectiveness. Supervise and lead a team of collection Team Managers and Agents. ...

  • Operation Manager

    4 weeks ago


    Johannesburg, South Africa ABC Worldwide Full time

    Job Description: Operation Manager - CollectionsJob Responsibilities: Manage and oversee the collections operations within the company. Ensure efficient debt collections processes are in place. Monitor and improve collection strategies to maximize effectiveness. Supervise and lead a team of collection Team Managers and Agents. ...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Manage Credit card collections team successfullyDrive team to deliver TOP resultsEnsure team reaches targetAble to work on rotational shifts and weekendsMust have a Matric, relevant tertiary qualificationAt least 3 years' Team Leader experience, in total 5-10 years' experience within credit card collections within a bankShould be solutions drivenExcellent...