Collections Team Manager
7 months ago
**Reporting to**: Operations Manager
**Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets
**Location**: Sandton, JHB
**KEY PERFORMANCE AREAS**:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties
**REQUIREMENTS**:
- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
- MS Word
- MS Excel
- MS Office
**SKILLS / KNOWLEDGE / ATTRIBUTES**:
- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF principles)
- Attention to detail
- Excellent organisational and planning skills
- Willing to learn
**REMUNERATION STRUCTURE**:
- A basic salary
- Commission earning potential
- Benefits at the full cost to the Employer;
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the Employer)
- Disability Cover (at the full cost of the Employer)
- Medical Cover (at the full cost of the employer, after successful completion of the probation period)
**WORKING HOURS**:
**Mondays - Fridays**: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
**Saturdays**: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
**NB**:This appointment will be made in line with the Nimble Group Employment equity plan.
-
Debt Collection Team Leader
6 months ago
Johannesburg, South Africa Cartrack Full timeWe have a great opportunity for a season Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous. **Responsibilities**: - Performance/ KPI Management -...
-
Team Leader: Collections
4 days ago
Johannesburg, South Africa Nedbank Full time**Requisition Details and Talent Acquisition Contact** - REQ 121038 - Lebohang Monate**Location** - Sandton**Cluster** - Credit Collections- Leadership Pipeline- Manage Others - Position- Team Leader Collections**Job Purpose** - To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to...
-
Team Leader: Collections
3 months ago
Johannesburg, South Africa Nedbank Full time**Job Requisition details and Talent Acquisition contact** - REQ: 136159- Role: Team Leader: Collections- Talent Acquisition contact: Lebohang Monate- Advert closing date: 11/10/2024**Area** - 135 Rivonia Road, Sandton**Job Family** - Credit **Career Stream** - Credit Collections **Leadership Pipeline** - Manage Others **Job Purpose** - To utilise...
-
Collections Team Leader
6 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions...
-
Team Leader Collections
2 days ago
Johannesburg, South Africa Nedbank Full time**Location : 135 Rivonia road** - Career Stream- Credit Collections - Leadership Pipeline- Manage Others **Job Purpose** - To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order...
-
Branch Manager
4 days ago
Johannesburg, South Africa VeriCred Collections Full time**Qualifications and qualities of the successful applicant include**: - Minimum 5 Years’ experience in Management - Experience in Debt Collection/ Retail / Credit Industries - Knowledge of National Credit Act, Debt Collectors Act etc. - Computer Literacy in Outlook, Excel & Word - Administrative Experience & Abilities - Leadership & Entrepreneurial...
-
Collections Manager
4 days ago
Johannesburg, South Africa Objective Personnel Full time**Qualifications**: - Matric - Finance Degree preferable **Requirements**: - Proven track record of collecting from **consumers**: - Management experience - Experience working within ISP company beneficial Duties - Lead the Collections Team - Come up with innovative ideas to collect on consumer accounts - Manage and lead the collection team
-
Collections Manager
6 months ago
Johannesburg, South Africa RetailNext Full time**RetailNext?** RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our proprietary IoT sensor, Aurora, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to...
-
Outbound Collections Team Leader
7 months ago
Johannesburg, South Africa Moladira Skills Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Collections Manager
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Collection Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
-
Collection Manager
2 days ago
Johannesburg North, South Africa Network Recruitment (South Africa) Full time**Job & Company Descriptions** A start-up company is currently seeking a **Collection Manager** to join their finance team. As the Manager, you need to ensure the most effective and profitable operation of the Credit Department. As a **Collection Manager **you will be responsible for the following: - Ensure that the outstanding balances on the debtor's...
-
Collections Manager
2 months ago
Johannesburg, South Africa PayJoy Full time**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
-
Collections Operations Manager
6 months ago
Johannesburg, South Africa Moladira Skills Full timeJOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution of the collection’s strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: - Minimum Matric qualification...
-
Credit and Collections Manager
6 months ago
Johannesburg, South Africa Mettus Full time**Purpose of the Job**: The role of the credit and collections manager is to direct and lead the management of the people, processes, and technology within the Mettus Credit Management department. **Main Responsibilities** **Tasks** 1. Perform credit risk management - Implement, monitor, and manage the relevant debt collection technology, strategies, and...
-
Senior Manager: Collections
3 months ago
Johannesburg, South Africa Nedbank Full time**Job Requisition and Talent Acquisition contact** - REQ: 136455- Talent Acquisition: Lebohang Monate- Role: Senior Manager: Collections- Advert closing date: 24/10/2024**Job Family** - Credit **Career Stream** - Credit Collections **Leadership Pipeline** - Manage Managers **Job Purpose** - To lead and monitor the implementation of best practice credit...
-
Collections Operations Manager
7 months ago
Johannesburg, South Africa Nimble Group Full time**Reporting to**: Operations Executive **Job Purpose**:To lead and develop a working relationship with clients, taking responsibility for the development of strategic action plans. Creating growth through better recoveries, regular accurate reporting and ad hoc interactions optimizing recovery profits. Ensure compliance of legal/contractual obligations...
-
Debtors and Collections Manager
2 days ago
Johannesburg, South Africa Network Recruitment (South Africa) Full timeA well-established insurance giant seeks an experienced and target driven Debtors and Collections Manager to join their finance team based in Johannesburg West. In this role you will be to required to manage all processes and outputs that relates to monthly collections, debtors and unallocated cash. You will provide financial & strategic oversight in...
-
Credit Card Collections Team Leader
2 days ago
Johannesburg, South Africa Isilumko Staffing Full timeManage Credit card collections team successfully Drive team to deliver TOP results Ensure team reaches target Able to work on rotational shifts and weekends Must have a Matric, relevant tertiary qualification At least 3 years' Team Leader experience, in total 5-10 years' experience within credit card collections within a bank Should be solutions...
-
Legal & Collections Manager
7 months ago
Johannesburg, South Africa Macdonald & Company Full time**Location**: **Johannesburg** **Salary**: **480,000** **Job Type**: **Permanent** **Reference**: **69920** **Job Summary**: Are you ready to be part of a well-established development powerhouse in Johannesburg's inner-city? Our client has a long history of success in the Johannesburg CBD and boasts an impressive retail, commercial & mixed-use portfolio...
-
Collections Head
4 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Collections Head II Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Broader Africa talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...