Isizulu Speaking
4 weeks ago
Our client, based in Century City, is seeking isiZulu speaking agents.
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.
**Experience**:
A minimum of 12 months unbroken inbound call centre experience
Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment
**Requirements**:
Passed Grade 12
Fluent in isizulu Speaking (Read, Write, Speak)
Fluent in English (Read, Write, Speak)
Clear Criminal Record
Fixed-Term Contract
Available immediately
**Key responsibilities may include, but are not limited to**:
Answer calls and respond to customer requests
Provide customers with product and service information
Identify, research, and resolve customer issues using the in-house operating system
Complete call logs and reports
Assisting irate members and escalating when required to senior agents or the team leader
Ensure that productivity levels are maintained and quality standards are met at all times
Performing daily administrative functions and accurately capturing required information to various CRM systems
Adhere to and support Company policies and practices
Ensure that cases are reviewed and actioned
Monitor Average Handling Time in line with standards
Adhere to work schedule, occupancy and monitoring work flow
Ensure that SLA is adhered to and cases are completed within the agreed SLA times
Maintain customer quality according to set standards and business process
Ensure full compliance to business process, legislation and standard operating processes
**Critical skills and competencies**:
Excellent communicator with all levels in an organisation (verbal and written)
Solution Driven
Excellent Problem-solving and Accuracy skills
Self-starter, motivated, takes initiative and can work independently
Confident in operating in a dynamic environment
Flexibility and agility
Resilient mind-set
Ability to adapt to different situations as they arise (adaptive thinking)
Ability to operate in a team environment
Ability to prioritise deliverables and work load accordingly (good organisational skills)
**Salary and working hours**:
The salary is R8000
Monday to Friday 08:00 to 17:00
Every second Saturday, from 08:00 till 12:00
**Office Location**:
Century City
-
Isizulu Speaking Customer Service Agent
3 weeks ago
Cape Town, South Africa Surgo HR & Training Full timeOur client based in Century City is seeking isiZulu speaking customer service agent. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and...
-
Isizulu speaking Inbound Customer Service Agent
1 month ago
Cape Town, South Africa mPower People Solutions Full timeIF YOU ARE NOT FLUENT/ NATIVE IN THE ISIZULU LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...
-
Isizulu speaking Inbound Customer Service Agent
3 weeks ago
Cape Town, South Africa mPower People Solutions Full timeIF YOU ARE NOT FLUENT/ NATIVE IN THE ISIZULU LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...
-
Customer Service Agent Inbound
2 weeks ago
Cape Town, South Africa Woolworths Financial Seervices Full time**About us** Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the formof theWoolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to...
-
Junior Editorial Coordinator
1 week ago
Cape Town, Western Cape, South Africa Persona Staff Full timeResponsibilities: Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
1 week ago
Cape Town, Western Cape, South Africa Persona Staff Full timeResponsibilities: Conduct initial manuscript quality and permission checks. Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required. Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
2 months ago
Cape Town, South Africa Persona Staff Full timeResponsibilities:Â Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
2 months ago
Cape Town, South Africa Adzuna ZA B C2 Full timeResponsibilities:Â Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
4 weeks ago
Cape Town, South Africa Persona Staff Full timeResponsibilities:Â Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
3 weeks ago
Cape Town, South Africa Persona Staff Full timeResponsibilities:Â Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
1 day ago
Cape Town, South Africa Persona Staff Full timeResponsibilities:Â Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
2 months ago
Cape Town, South Africa Persona Staff Full timeResponsibilities: Conduct initial manuscript quality and permission checks. Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required. Apply standard procedures to manuscripts allocated to enhance customer...
-
Junior Editorial Coordinator
3 weeks ago
Cape Town, South Africa Adzuna ZA B C2 Full timeResponsibilities:Â Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer...
-
Customer Service Agent Inbound
1 week ago
Cape Town, Western Cape, South Africa Woolworths Financial Seervices Full timeAbout usWoolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the formof theWoolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other...
-
Communications Coordinator
4 weeks ago
Cape Town, South Africa O'Brien Recruitment Full timeIf creating good content is your thing and simplifying complex info excites you, this role could be for you! The work of the Environmental Programme covers the topics of food systems, freshwater, climate and energy, circular plastic economy and a just transition, as well as land and biodiversity, wildlife and marine. The communications team is one of the...
-
Customer Support Liaison
3 weeks ago
Cape Town, South Africa Yebo Fresh Full timeYebo Fresh is an award-winning online retail e-commerce platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at a highly competitive price point. We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as Spazas and fast food...
-
Communications Coordinator
1 week ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeIf creating good content is your thing and simplifying complex info excites you, this role could be for you The work of the Environmental Programme covers the topics of food systems, freshwater, climate and energy, circular plastic economy and a just transition, as well as land and biodiversity, wildlife and marine.The communications team is one of the best...