Isizulu Speaking Customer Service Agent

7 months ago

Cape Town, South Africa Surgo HR & Training Full time

Our client based in Century City is seeking isiZulu speaking customer service agent.

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.

**Experience**:
Minimum of 12 months unbroken inbound call centre experience

Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment

**Requirements**:
Passed Grade 12

Fluent in isiZulu (Read, Write, Speak)

Fluent in English (Read, Write, Speak)

Clear Criminal Record

Available immediately

**Key responsibilities may include but are not limited to**:
Answer call and respond to customer requests

Provide customers with product and service information

Identify, research, and resolve customer issues using the in-house operating system

Complete call logs and reports

Assisting irate members and escalate when required to senior agents/team leader

Ensure own productivity levels are maintained and quality standards are met at all times

Performing daily administrative functions and accurately capturing required information to various CRM systems

Adhere to and support Company policies and practices

Ensure that cases are reviewed and actioned

Monitor Average Handling Time in line with standards

Adhere to work schedule / occupancy and monitoring work flow

Ensure that SLA is adhered to and cases to be completed in agreed SLA times

Maintain customer quality according to set standards and business process

Ensure full compliance to business process, legislation and standard operating processes

**Critical Skills/ Competencies**:
Excellent communicator with all levels in an organisation (verbal and written)

Solution Driven

Excellent Problem solving and Accuracy skills

Self-starter, motivated, takes initiative and can work independently

Confident in operating in a dynamic environment

Flexibility and agility

Resilient mind-set

Ability to adapt to different situations as they arise (adaptive thinking)

Ability to operate in a team environment

Ability to prioritise deliverable and work load accordingly (good organisational skills)

**Salary and working hours**:
The salary R8000

Monday to Friday 08:00 to 17:00

Every second Saturday 08:00 till 12:00

**Office Location**:
Century City

  • Isizulu Speaking

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking isiZulu speaking agents. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • German speaking Customer Service Agent

    4 months ago

    Cape Town, South Africa Initiate International Full time

    Calling all travel enthusiasts with outstanding customer service! Are you fluent in German and English, eager to assist travellers planning their dream vacations, and passionate about ensuring unforgettable experiences?  If you’re ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking Customer...

  • German Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Time Personnel Full time

    Job Overview **Location**: Cape Town, Western Cape **Job Title**: German Speaking Customer Service Agent **Salary**: R15,000 **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 1 - 3 Years German Speaking Customer Service Agent - Cape Town. Are you fluent in German and passionate about delivering exceptional...

  • Isixhosa Speaking Customer Service Agent

    7 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Century City is seeking isiXhosa speaking customer service agent. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line...

  • Dutch Speaking Customer Service Support Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...

  • Nepali Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Hindi Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Latin Spanish Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Danish Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Evolution Recruitment Full time

    Our client is an international concern providing claims assistance to European medical insurance companies from their African head office in Cape Town. The company seeks to grow their Cape Town team through the appointment of Danish native speaking call center agents. Working hours: Monday - Friday (09h00 - 17h00), Office based Remuneration: R22 000 basic...

  • Customer Service Agent

    1 month ago

    Cape Town, South Africa Isilumko Staffing Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6 to 12 months call centre...

  • Customer Service Agent

    1 month ago

    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6 to 12 months call centre...

  • Customer Service Agent

    1 month ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    URGENT: BPO Call Centre Agents needed Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign. • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record and clear ITC (No Debt) • Must have Matric • Must have 6 to 12 months call...

  • Xitsonga Speaking Agents

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking Xitsonga Speaking Agents The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • Xitsonga speaking Inbound Customer Service Agent

    6 months ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1 JULY 2024 - 30 APRIL 2026 Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to...

  • Sepedi-speaking Agents

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking Sepedi-speaking agents. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • Swahili-speaking Agents

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking Swahili-speaking agents. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • German Speaking Agent

    6 months ago

    Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German-Speaking Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with a global reach. - We...