Junior Editorial Coordinator

8 months ago


Cape Town, South Africa Persona Staff Full time
Responsibilities:
  • Conduct initial manuscript quality and permission checks.
  • Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.
  • Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles).
  • Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system.
  • Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays.
  • Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points.
  • Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox
Requirements:
  • A relevant undergraduate degree, e.g., bachelor's degree in English and Linguistics
  • Customer Service experience
  • Strong communication skills - both written and verbal
  • Excellent English (read, write, understand, and speak) language skills are a requirement
  • Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)
  • Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
  • Highly organised and self-motivated, with strong time-management and project management skills
  • Able to work well under pressure in an open-plan environment
  • Able to work independently and as part of a team


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