Customer Service Agent Inbound

2 weeks ago

Cape Town, South Africa Woolworths Financial Seervices Full time

**About us**

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the formof theWoolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

**CUSTOMER SERVICE AGENT INBOUND**
**Customer Service Centre**
**WOOLWORTHS FINANCIAL SERVICES**
**Main purpose**
To maximize the delivery of service to customers by providing an end to end customer service experience.

**KEY RESPONSIBILITES**
- Obtaining customer information; verifying information; capturing information
- Maintains and improves quality results by adhering to standards and guidelines
- Manage and resolve customer complaints end to end
- Identify and escalate issues beyond your span of control.
- Generate customer interest in products or services offered and retain as appropriate.

**KEY SKILLS AND COMPETENCIES**
- Strong typing skills
- Communication skills
- Inter-personal & Relationship building skills
- Problem
- solving ability and complaint handling skills
- Ability to Multi-task
- Change resilient/ stress tolerance
- Query resolution/problem solving.
- Call Centre Task & Processing adherence
- Contact Centre /Customer Services knowledge and principles
- Ability to meet customer expectations and deliver to work standards.

**MINIMUM REQUIREMENTS**
- Matric / Grade 12 or equivalent
- Tertiary diploma or relevant qualification would be an advantage.
- Must be proficient in the following languages: isiZulu, Setswana, Sepedi or seSotho.
- 12 months Customer Service experience.
- Previous Contact Centre experience would be an advantage.
- Ability to handle stressful situations appropriately.
- Social media and Chat query resolution experience an advantage.
- WW financial services products and business process knowledge and experience will be advantageous.
- Financial Services and retail industry experience will be advantageous.

**Closing date: 01 July 2024.**

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Do you speak the languages required? (This will be tested) (required)

Expected Start Date: 2024/07/01

  • Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...

  • Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...

  • Inbound Customer Service Agent

    3 weeks ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...

  • Inbound Customer Service Agent

    3 weeks ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...

  • Inbound Customer Service Agent

    1 week ago

    Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...

  • Inbound Customer Service Agent

    1 week ago

    Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...

  • Inbound Customer Service Agent

    2 weeks ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role...

  • Inbound Customer Service Agents Woodstock or

    2 weeks ago

    Cape Town, South Africa Job Crystal Full time

    UK Inbound Customer Services Consultants (STB or CPT based) **Reports to**: UK Customer Service Team Lead **Working hours**: UK Summer Period (alternating shifts during No-Daylight-Savings from April - September) - Shift 1 - 09h00 to 18h00 - Shift 2 - 10h00 to 19h00 - Monday to Friday UK Winter Period (alternating shifts during Daylight-Savings from...

  • Xitsonga Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...

  • Xitsonga Inbound Customer Service Agent

    3 weeks ago

    Cape Town, South Africa mPower People Solutions Full time

    Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...

  • Afrikaans speaking Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE AFRIKAANS LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1st APRIL 2024 - 30th APRIL 2025Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed...

  • Afrikaans speaking Inbound Customer Service Agent

    3 weeks ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE AFRIKAANS LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1st APRIL 2024 - 30th APRIL 2025Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed...

  • Xitsonga speaking Inbound Customer Service Agent

    1 week ago

    Cape Town, Western Cape, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1 JULY APRIL 2026 Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating...

  • Xitsonga speaking Inbound Customer Service Agent

    3 weeks ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1 JULY 2024 - 30 APRIL 2026 Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to...

  • Customer Service Agent Inbound

    1 week ago

    Cape Town, Western Cape, South Africa Woolworths Financial Seervices Full time

    About usWoolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the formof theWoolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other...

  • Tshivenda speaking Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE TSHIVENDA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly....

  • Sepedi speaking Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE SEPEDI LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...

  • Isizulu speaking Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE ISIZULU LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...

  • Isindebele speaking Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE ISINDEBELE LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly....

  • Xitsonga speaking Inbound Customer Service Agent

    1 month ago

    Cape Town, South Africa mPower People Solutions Full time

    IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly....