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Customer Service Agent Inbound
3 months ago
About us
Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the formof theWoolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.
CUSTOMER SERVICE AGENT INBOUND
Customer Service Centre
WOOLWORTHS FINANCIAL SERVICES
Main purpose
To maximize the delivery of service to customers by providing an end to end customer service experience.
KEY RESPONSIBILITES
- Obtaining customer information; verifying information; capturing information
- Maintains and improves quality results by adhering to standards and guidelines
- Manage and resolve customer complaints end to end
- Identify and escalate issues beyond your span of control.
- Generate customer interest in products or services offered and retain as appropriate.
KEY SKILLS AND COMPETENCIES
- Strong typing skills
- Communication skills
- Interpersonal & Relationship building skills
- Problem
- Ability to Multitask
- Change resilient/ stress tolerance
- Query resolution/problem solving.
- Call Centre Task & Processing adherence
- Contact Centre /Customer Services knowledge and principles
- Ability to meet customer expectations and deliver to work standards.
MINIMUM REQUIREMENTS
- Matric / Grade 12 or equivalent
- Tertiary diploma or relevant qualification would be an advantage.
- Must be proficient in the following languages: isiZulu, Setswana, Sepedi or seSotho.
- 12 months Customer Service experience.
- Previous Contact Centre experience would be an advantage.
- Ability to handle stressful situations appropriately.
- Social media and Chat query resolution experience an advantage.
- WW financial services products and business process knowledge and experience will be advantageous.
- Financial Services and retail industry experience will be advantageous.
Closing date: 01 July 2024.
Experience:
- Customer service: 1 year (required)
Language:
- Do you speak the languages required? (This will be tested) (required)
