Operations Manager

23 hours ago


Pretoria, South Africa Mediro ICT Full time

Steer Operational Excellence within respective area of responsibility
Collaborate with all relevant Stakeholder i.e. Process and Product Owners, Line Managers, Agile Masters Operations Managers, Operations Experts etc
Drive the implementation and enhancement of all required Operations structures and processes, as per client’s IT standards and guidelines
Drive the formalisation of Operations agreements with Customers
Drive the improvement in Operations knowledge
Drive the adherence to the Group IT Operations KPIs
Drive continuous improvement to Operations quality / maturity
Manage interdepartmental and customer expectations and stakeholder engagement
Monitor overall Initiative performance, progress, and risk status
Recommend and steer risk mitigating plans to Stakeholders
Relevant reporting on overall Initiative to Stakeholders
Advocating for best practices in tooling and instrumentation
Drive the enhancement of change management processes in compliance with the client’s IT standards and guidelines
**Qualifications/Experience**:
IT / Business Degree / Diploma / equivalent years of experience
ITIL Certification advantageous
Project Management Qualification advantageous
Scrum Master Qualification advantageous
10+ years’ experience as a Project Manager and / or Scrum Master
10+ years Operations experience in terms of Processes, KPIs, Quality Management etc
**Essential Skills Requirements**:
Extensive experience with DevOps Processes and tools
Extensive experience with ITIL principles and processes, in particular related to IT Operations
Extensive experience with Release Management, in complex and production critical environments
Experience in Agile and waterfall methodologies
Knowledge and experience with project management principles and methodologies, related to software development
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
**Advantageous Skills Requirements**:
Solid working experience of the client’s IT Operations processes, KPIs, deliverables etc
Jira and Confluence
More than 10 Years


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