IT Support Technician Helpdesk
3 weeks ago
SURGO (PTY) Ltd. is a globally recognised and award-winning Business Process Outsourcer (BPO), specialising in all our clients' business needs. Offering a range of services; from Customer Support and CX, HR outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management.
This is your opportunity to become part of a winning team. We are currently recruiting for an experienced IT Support Technician (Helpdesk).
**Job Purpose**:
Provide assistance to our company and all employees and users on queries logged within the given SLA
Queries can range from Hardware, Software all the way to 3rd party services
Use MS SQL to investigate more complex queries. If queries are not resolved, it's escalated to or IT department for action
Ensure systems remain secure and protection of information is adhered to at all times
Provide monthly reports on information security compliance results (data breaches, threats, phishing attacks)
Provide Management with immediate reports on staff non-compliance to Information Security requirements
**Minimum requirements**:
Grade 12
Minimum A+ and N+ Certification
2 - 3 years’ proven work experience in a similar role
Proven ability to Troubleshoot
Accounting knowledge (advantageous)
Own vehicle and valid drivers license
Resident in Pretoria (preferred)
**Key Performance Areas (but not limited to)**:
Analyse and perform troubleshoot on all computer systems and perform required repairs and modifications on system and document all upgrade and modifications to system and maintain user information at all times
Comply with all Information Security Policies, processes and procedures as issued, or updated from time to time
**Working hours**:
Shift work in a 24/7 environment (overtime may be required operationally if needed)
**Salary**:
Market related based on the level of experience
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