Software Support Technician
1 week ago
Software Support Technician
- 2024-04-29 - 2024-05-29
- Permanent
- JHB000392
- Engineering and Technical- Gauteng, Pretoria: Centurion
- Company based in Centurion Gauteng is looking for a (SigmaNEST) Software Support Technician to join their team.
**Responsibilities**:
**Technical Support**
- Provide first-level support for customer concerns and issues regarding software installation and operation.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
**Applications Engineering**
- Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
- Provide engineering support of our incoming tickets, including extensive troubleshooting
- Travel up to 25% of the time
**Training, Demonstrations & Documentation**
- Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
- Provide technical sales support demonstration and competitive analysis (benchmarking).
- Create technical documentation of issues and their solutions to help future efforts and resolutions
- Document complaint reports and troubleshooting steps
**Desired Education and Skills**
- Ability to provide step-by-step technical help, both written and verbal
- Ability to work independently and meet multiple deadlines
- Ability to diagnose and troubleshoot basic technical issues
- Proficiency in Microsoft Office and Windows
- SQL Database & Delphi Experience is a plus
In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types:
- +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
- A passion for the manufacturing industry and helping client solve problems
- A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.
- For more information please contact:
- Francois Thiebaut
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