Virtual Receptionist

6 months ago

Cape Town, South Africa Surgo HR & Training Full time

Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with a Live Answering Service provider based in the USA contracted to approx. 3500 companies nationwide. Boasting 45+ years of experience as a third-generation family business, they built a strong business culture that is centred around people.

We are recruiting for an office based Virtual Receptionist to join our specialist team in Century City. If you have a passion for making other people’s day and customer service, this would be the ideal job for you

**Job Purpose**:
As a Virtual Receptionist you will be required to perform personalised service greeting callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly to clients. On any given day you could be taking messages for an attorney, to connecting a caller with their doctor. You will be speaking to people from all walks of life across a variety of industries.

**Key Performance Areas (but not limited to)**:
Adhere to call-handling expectations, accurately completing over 200+ calls per day, limiting personal bias while answering calls professionally.

Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with customers and callers.

Maintain accuracy, mindfulness, and a strong attention to detail in written communication.

Cross “T’s” and dot “I’s,” use proper spelling, grammar, and logical message composition.

Communicate professionally and with personality.

Multi-task in a fast-paced, technology-rich environment.

Precisely and consistently follow call-handling instructions on every call.

Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

**Requirements**:
Tech-savvy and can multi-task navigating multiple screens and systems, while seamlessly navigating a conversation with a caller or customer live and in real-time.

Positive and professional with a can-do attitude.

Attention to detail with great written communication skills.

Well versed in English (read, speak, write).

Punctual with excellent time management skills.

Team player, both reliable and present in your role.

At least 6 months call centre experience managing high call volumes.

2-3 Years’ experience in an administrative/professional role.

Any Tertiary qualification will be advantageous.

Clear criminal record.

Grade 12.

SA ID / Valid Work Permit (if applicable).

Ability to work USA working hours/rotational shifts - night shift.

Own reliable vehicle and driver’s license to get to/from work compulsory.

**Working hours**:
Monday to Sunday (USA Rotational Shifts between 2pm and 4am)

Work 4 days in the week and 1 weekend shift

**Salary**:
R8000 plus shift allowance

**Position Location**:
Century City

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