Head of People

2 weeks ago

Cape Town, South Africa HR Genie Full time

The Head of People Experience is critical to ensuring the embedding of a new people system, maximising our operating model and service proposition, and driving process improvements across the People Team. The role oversees recruitment administration, onboarding, legal compliance, payroll, data and reporting and other general people related activities within the team.

**Responsibilities**:

- Lead and deliver initiatives centred around enhancing the overall employee experience and employer brand.
- Manage, motivate and develop the People Assistants who provide comprehensive operational support for the team in delivering the People team strategy and vision, enabling the organisation to do its best work for children.
- Lead on embedding our new People System, acting as system administrator and making sure that we are making the best use of it and that colleagues are confident in using it.
- Develop data reporting and metrics to drive strategic data insights for the organisation, including the development of SLAs and monthly, quarterly and annual KPIs.
- Support the Director of People and People Business Partners to promote a culture of evidence-based decision making and data awareness.
- This includes regularly presenting data and analysis to the Senior Leadership Team.
- Manage aspects of the People budget, including regular reforecasting, and managing vendor relationships to ensure the company obtains maximum value for money and high-quality service delivery.
- Contribute to the development and delivery of the overall People Strategy and deliver projects identified as key enablers to the overall People and organisation strategy.
- Work collaboratively with colleagues on the People leadership team on strategic projects and people focused initiatives.
- Support and enable a culture of continuous improvement within the People team.
- Manage the creation and maintenance of process maps and standard operating procedures, ensuring they are regularly updated, fit for purpose and compliant.
- Lead initiatives that develop the People teams service proposition, including ensuring that the People Assistants deliver effective and high-quality administration, promoting a positive culture of self-service and developing a service that meets the current and future needs of colleagues.
- Work collaboratively with the Head of Talent and other stakeholders across the People, Strategy and Information Directorate to ensure that all new recruits receive a smooth and effective induction and feel supported throughout the employee lifecycle.
- Maintain a full suite of policies and user guides and increase accessibility to drive consistency, clarity and accountability within the organisation.
- The group ensures effective planning, protection and optimisation of the companys information assets, balancing risk with ongoing business effectiveness and ensuring the company manages the data it holds compliantly.
- Support and advise the People Advisers e.g. with parental leave, flexible working or and any other queries that have an impact on payroll.
- Build and nurture effective working relationships with key operational partners of the People team e.g. Finance, Strategy and Information teams. Work on strategic projects cross functionally in a collaborative way, ensuring excellent service delivery.

**Skills**:

- Clear communication
- Organization
- Conflict-resolution
- Empowering employees
- Analytical thinking
- Active listening
- Flexibility
- Patience
- Trust

Qualification
- Successfully managing HR operations including HR systems and processes
- Experience of leading and developing teams to deliver an exceptional customer experience to internal and external partners
- Applies HR metrics and understands their value in an organisation
- Good understanding of HR related compliance matters and data protection requirements, including GDPR

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