Vip Senior Travel Consultant
2 weeks ago
The incumbent in this role is responsible for efficiently managing the travel booking process to ensure cost-effective and high-quality travel services for our client Travel Services.
Key responsibilities include:
- Reissuing tickets, reservations, and refunds
- Demonstrating general travel knowledge
- Utilizing relevant GDS or OBT
- Issuing domestic and international reservations
- Calculating round-the-world fares
- Mentoring junior consultants
- Continuous training for knowledge improvement
- Adapting to new in-house system
QUALITY CONTROL (QC) & RESERVATIONS
- Minimizing QC rejections
- Concluding multi-sector/round-the-world reservations accurately
- Managing Dashboards, TRFs, and Q’s
POLICIES AND PROCEDURES
- Adhering to all client policies/procedures
- Implementing paperless procedures
- Following our client Standard Operating Procedures/manual
- Being ISO Compliant
PREFERRED PARTNERS AND CLIENT'S PROFILES
- Updating all traveler profiles
- Charging fees correctly at ticketing time
- Ensuring invoicing and referral bookings are accurate
- Managing ECC charges promptly
- Issuing vouchers correctly and promptly
CLIENT SATISFACTION AND RELATIONSHIPS
- Understanding and adhering to clients’ travel policies
- Providing solutions to problems
- Offering client-centric service
- Building strong relationships with clients
- Addressing client complaints promptly
- Meeting client turnaround times
INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS
- Participating in company meetings, functions, and team-building activities
- Developing relationships within our client
- Networking at industry-related events
- Being a team player
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 5 years’ experience with at least 2 in a senior role in a similar organization
- Proficiency in Amadeus
KNOWLEDGE
- Completing various courses related to fares, ticketing, customer service, geographical knowledge, Visa knowledge, Amadeus, SAM and AGM, and in-house system training.
**Education**:
- Diploma (preferred)
**Experience**:
- Travel Consultant: 5 years (required)
- Senior Travel Consultant: 2 years (required)
- working on Amadeus: 3 years (required)
**Location**:
- Bryanston, Gauteng (required)
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