Vip Senior Travel Consultant

2 weeks ago


Bryanston, South Africa RMV Recruitment Full time

The incumbent in this role is responsible for efficiently managing the travel booking process to ensure cost-effective and high-quality travel services for our client Travel Services.

Key responsibilities include:

- Reissuing tickets, reservations, and refunds
- Demonstrating general travel knowledge
- Utilizing relevant GDS or OBT
- Issuing domestic and international reservations
- Calculating round-the-world fares
- Mentoring junior consultants
- Continuous training for knowledge improvement
- Adapting to new in-house system

QUALITY CONTROL (QC) & RESERVATIONS
- Minimizing QC rejections
- Concluding multi-sector/round-the-world reservations accurately
- Managing Dashboards, TRFs, and Q’s

POLICIES AND PROCEDURES
- Adhering to all client policies/procedures
- Implementing paperless procedures
- Following our client Standard Operating Procedures/manual
- Being ISO Compliant

PREFERRED PARTNERS AND CLIENT'S PROFILES
- Updating all traveler profiles
- Charging fees correctly at ticketing time
- Ensuring invoicing and referral bookings are accurate
- Managing ECC charges promptly
- Issuing vouchers correctly and promptly

CLIENT SATISFACTION AND RELATIONSHIPS
- Understanding and adhering to clients’ travel policies
- Providing solutions to problems
- Offering client-centric service
- Building strong relationships with clients
- Addressing client complaints promptly
- Meeting client turnaround times

INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS
- Participating in company meetings, functions, and team-building activities
- Developing relationships within our client
- Networking at industry-related events
- Being a team player

EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma

EXPERIENCE IN YEARS
- Minimum 5 years’ experience with at least 2 in a senior role in a similar organization
- Proficiency in Amadeus

KNOWLEDGE
- Completing various courses related to fares, ticketing, customer service, geographical knowledge, Visa knowledge, Amadeus, SAM and AGM, and in-house system training.

**Education**:

- Diploma (preferred)

**Experience**:

- Travel Consultant: 5 years (required)
- Senior Travel Consultant: 2 years (required)
- working on Amadeus: 3 years (required)

**Location**:

- Bryanston, Gauteng (required)


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