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Vip Senior Consultant
2 weeks ago
The incumbent in this role is responsible for efficiently managing the travel booking process to ensure cost-effective and high-quality travel services for our client Travel Services.
Key responsibilities include:
- Reissuing tickets, reservations, and refunds
- Demonstrating general travel knowledge
- Utilizing relevant GDS or OBT
- Issuing domestic and international reservations
- Calculating roundtheworld fares
- Mentoring junior consultants
- Continuous training for knowledge improvement
- Adapting to new inhouse system
- Minimizing QC rejections
- Concluding multisector/roundtheworld reservations accurately
- Managing Dashboards, TRFs, and Q's
POLICIES AND PROCEDURES
- Adhering to all client policies/procedures
- Implementing paperless procedures
- Following our client Standard Operating Procedures/manual
- Being ISO Compliant
PREFERRED PARTNERS AND CLIENT'S PROFILES
- Updating all traveler profiles
- Charging fees correctly at ticketing time
- Ensuring invoicing and referral bookings are accurate
- Managing ECC charges promptly
- Issuing vouchers correctly and promptly
CLIENT SATISFACTION AND RELATIONSHIPS
- Understanding and adhering to clients' travel policies
- Providing solutions to problems
- Offering clientcentric service
- Building strong relationships with clients
- Addressing client complaints promptly
- Meeting client turnaround times
- Participating in company meetings, functions, and teambuilding activities
- Developing relationships within our client
- Networking at industryrelated events
- Being a team player
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 5 years' experience with at least 2 in a senior role in a similar organization
- Proficiency in Amadeus
KNOWLEDGE
- Completing various courses related to fares, ticketing, customer service, geographical knowledge, Visa knowledge, Amadeus, SAM and AGM, and inhouse system training.
Education:
- Diploma (required)
Experience:
Travel Consultant: 5 years (required)
- Amadeus: 1 year (required)
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