Roving Travel Consultant

2 weeks ago

Bryanston, South Africa RMV Recruitment Full time

Purpose of the Job:
The role involves efficiently managing the travel booking process at all levels to ensure a distinctive, cost-effective, and efficient travel service delivery.

REISSUING TICKETS, RESERVATIONS, AND REFUNDS
- Work with Amadeus system
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B, etc.
- Complete all reissues accurately
- Handle refunds accurately
- Ensure corporate fares are used
- Essential knowledge of African and International destinations
- Familiarity with AGM preferred

QUALITY CONTROL (QC) & RESERVATIONS
- Limited QC rejections
- Accurately conclude multi-sector/round-the-world reservations
- Clear Dashboards, TRF's, and Q's

POLICIES AND PROCEDURES
- Adhere to all our client policies/procedures on the Dashboard
- Follow paperless procedures

STANDARD OPERATION PROCEDURES (SOP)
- Adhere to our client Standard Operating Procedures

PREFERRED PARTNERS AND CLIENT’S PROFILES
- Familiar with preferred partners of our client and the client
- Update all traveler profiles

PROFIT PERFORMANCE
- Ensure correct fees charged at ticketing time, including invoicing and referral bookings
- No tickets should be on the uninvoiced ticket list
- Invoice all ECC charges the following day
- Issue vouchers correctly to clients and suppliers
- Cost-conscious for both our client and the client

CLIENT SATISFACTION AND RELATIONSHIPS
- Understand and follow clients’ travel policies and procedures
- Provide solutions to problems
- Client-centric mentality, with consistent exceptional service
- Build relationships with our client clients
- Promptly address client complaints
- Adhere to our client/client turnaround times

INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS
- Attend company meetings, functions, and team-building activities
- Build and maintain multi-level relationships within our client
- Network at industry-related events
- Be a team player

COMPANY CULTURE
- Represent our client as an ambassador
- Live the Step-Up values: Integrity, Personal Accountability, Commitment to Quality, Respect, Empowering our people, Leadership, Passion, Embrace Diversity

JOB CHALLENGES
- Handle pressure and volume effectively
- Provide consistent exceptional service while following SOP and SLA
- Retain clients
- Assist junior staff

EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma

EXPERIENCE IN YEARS
- Minimum 6 years' experience with at least 2 in a senior role in a similar organization
- Proficient in Amadeus

KNOWLEDGE
- Beginner, intermediate, and advanced fares courses
- Ticket reissue course
- Ticketing course
- Super User course
- Business with charm and savvy (Excl External Applicants)
- Customer service course
- Sound geographical and visa knowledge
- Amadeus

**Education**:

- Diploma (preferred)

**Experience**:

- Travel Consultant: 6 years (required)
- Senior Travel Consultant: 2 years (required)
- working on Amadeus: 2 years (required)

**Location**:

- Bryanston, Gauteng (required)

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