Digital Enablement Manager

3 weeks ago

Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose

Drive the digital transformation journey of L&P through digital business platforms in order to achieve efficient business processes, engage the Momentum Life workforce and deliver exceptional customer experience.
Requirements
- Degree in behavioural science or educational related field
- Managerial experience: minimum of 5 years
- 4 - 5 years’ experience in the digitisation of Learning Management Systems
- Experience in L&D Management, liaising and operating with senior managers
- Experience in managing multi-disciplinary projects
- Experience of financial services and/or insurance industry would be a huge advantage
Duties & Responsibilities

INTERNAL PROCESS
- Responsible for developing and executing digital learning programs that provide relevant product knowledge to employees across** **Momentum Life
- Lead the creation and implementation of long-term digital enablement strategy and plans for L&P in collaboration with L&P management.
- Lead the implementation of L&P’s current training platform and develop a plan for the transition of this technology and platform for existing and new employees.
- Ensure that underpinning capabilities (people, processes, technology and information) are in place to deliver digitally-enabled business efficiency.
- Closely partner with key stakeholders to develop a process for adapting and digitizing training material as well as ensuring the accuracy, efficacy and contextual appropriateness of all digital curricula with a goal of improving all types of learning.
- Coordinate closely with L&P team members and other business partners to ensure that all digital tools and materials are accurate and appropriate to the context in which they are used.
- Develop strategic plans and set timelines for the development, evaluation and deployment of all digital tools with a goal of strengthening and improving Momentum Life’s LMS and outputs.
- Collaborate regularly with other L&D teams outside and within MMH to proactively identify challenges\opportunities and develop digitally enabled solutions in response.
- Create and implement efficient employee and resource plans and allocate work with clear accountability in line with the L&P strategy.
- Promote the L&P function within the business through digitally lead learning opportunities.

CLIENT
- Enable best practice services to client expectations.
- Monitor and manage client, service providers, partners and other stakeholder expectations through sustainable relationships.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice.
- Build relevant expert networks.
- Develop collaborative relationships with clients / contractors / consultants / suppliers which consistently meet business needs.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service experience.

PEOPLE
- Build and manage a high performing team by providing leadership, role clarity, training and career development.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Select and recruit suitably qualified talent in line with Employment Equity principles and culture.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Deliberately drive consistency amongst team members to ensure a standardised approach to the L&P value chain throughout the business.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team of facilitators.

FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
Competencies
- Adopting practical approaches
- Developing strategies
- Empowering individuals
- Providing insights
- Articulating information
- Inviting feedback
- Exploring possibilities
- Making decisions

**Skills**:

- Ability to demonstrate a strategic and innovative approach to delivery of outputs and outcomes
- Good understanding of emerging technologies and their potential uses, especially in the learning and development sector
- Effective communication and relationship networks management
- Sound understanding of project management methods and particip

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