Digital Administrator

3 weeks ago

Centurion, South Africa Momentum Life Full time

**Introduction**

Myriad is Momentum's market-leading life insurance product, providing life cover to hundreds of thousands of South Africans. Myriad life insurance policies cover your clients against the risk of dying, becoming disabled or critically ill.

Momentum Myriad is committed to partnering with clients on their journey to success. This belief encapsulates the spirit of success, which is the essence of Momentum. We look for opportunities in every risk and making sure that your clients benefit from the innovative outcomes linked to this, every day. These outcomes not only include comprehensive market-leading products, but also consist of a strong commitment that we will always look for reasons to pay valid claims.

**Role Purpose**

We are looking for a dynamic person with a passion for enabling clients towards their financial success. This will be achieved through the Digital Administrator by coordinating and supporting the day-to-day operational and administrative functioning within the Momentum Life digital sales team.

**Requirements**:
Matric / Grade 12 or NQF level 4.

Minimum of 2 years insurance sales industry experience.

Must be proficient in Afrikaans and English.

Knowledge on Momentum Life Insurance products and services will be beneficial.

**Duties & Responsibilities**

Provide all stake holders with trustworthy support to ensure their clients are serviced

Ensure digital capabilities available are used to enable the administration process.

Ensure product house ‘way of work’ and SLA are adhered

Focus on the quality of instructions received by all stakeholders internal and external

Build and maintain good relationships with various stakeholders so the business can maximise value from these relationships.

Understand stakeholders' problems and challenges and identify ways the business could better address those needs

Interact with stakeholders to manage service offerings, address queries and strengthen their satisfaction with the business.

Identify and report process and system failures and enhancements to improve stakeholder experience

Accurately capture and check new business documentation for errors and completeness

Escalate faults and other housekeeping issues with the relevant stakeholders

Timeously complete all administrative and reporting duties, related to the role within the agreed timeframes

To utilize BPM across all processes and to effectively migrate from AWD (Reporting on errors received according to process)

Ensuring the termination process is adhered too, and ensure all stakeholders are informed

Ensure that the onboarding of stakeholders is seamless and accurate

To accurately perform policy book transfers

**Competencies**

Adopting Practical Approaches

Making Decisions

Meeting Timescales

Checking Things

Following Procedures

Managing Tasks

Upholding Standards

Producing Output

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