IT Support

1 month ago

Midrand, South Africa Jobted ZA C2 Full time

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.

Responsibilities and Duties

- Technical Support:

- Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.

- Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.

- System Administration:

- Assist in setting up and configuring new hardware and software.

- Monitor and maintain computer systems and networks.

- Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.

- Documentation & Reporting:

- Maintain detailed logs of support requests and resolutions in a ticketing system.

- Create and update technical documentation, including user guides and FAQs.

- Preventative Maintenance:

- Perform routine system updates, backups, and patch management.

- Ensure compliance with IT security policies and standards.

- Collaboration & Training:

- Liaise with third-party vendors for hardware repairs and software issues.

- Provide basic IT training to staff and recommend best practices for system usage.

Desired Experience & Qualification

- Educational Background:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- Technical Skills:

- Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.

- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).

- Experience with ITSM tools (e.g., ServiceNow, Jira).

- Soft Skills:

- Excellent problem-solving and analytical skills.

- Strong verbal and written communication abilities.

- Ability to work both independently and collaboratively in a team environment.

- Preferred Qualifications

- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).

- Experience with cloud platforms like Microsoft Azure or AWS.

- Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).

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