Customer Support Consultant

6 months ago

Cape Town, South Africa Dye & Durham Corporation Full time

**WHO ARE WE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

As a leading South African developer of legal software solutions for the South African and international markets, we are looking for a Support Consultant to join our multinational team. If you are looking to grow your career and be part of a dynamic and result-driven team who are passionate about what they do, then this could be the perfect role for you.

**WHAT WILL YOU DO?**
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Attend to bookkeeping related client tickets and answer telephone calls.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms.
- Attending to ad hoc bookkeeping assignments i.e. financial catch ups, financial clean ups, partnership splits, trust reconciliations etc.
- Research required information using available resources.
- Identify and escalate priority issues as per client specifications, following standard procedures.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Follow up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates.
- Maintain good relationships with clients according to their Service Level Agreement (SLA).
- Update time and notes on internal CRM system.

**WHAT DO YOU NEED TO BE CONSIDERED?**
- 3+ years of experience in a customer service/call centre role.
- 2-3 years’ experience in accounting support environment with basic bookkeeping knowledge.
- Knowledge of VAT regulations, payroll, monthly processing and reconciliations and debtors/creditors.
- Ability to effectively communicate verbally and in writing.
- Knowledge of customer service principles and practices.
- Proper phone etiquette and effective listening skills.
- Must be organised and have multitasking capabilities.
- Proficiency in Microsoft Office, specifically Outlook, Word and Excel.
- Good understanding of computer operating systems, internet and hardware.
- Willingness to cooperate with others and work to the greater good.
- Great attention to detail.
- Must be eligible to work in South Africa or hold valid work permit.

Nice to Have(s)
- Legal trust accounting experience advantageous.
- Financial tertiary qualifications.
- Legal experience advantageous.
- Valid driver’s license and own reliable transport advantageous.

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
- All staff participate in our group wide schemes.
- We offer medical aid through Discovery Health.
- We have a provident fund with Old Mutual SuperFund.
- We offer a death and critical illness cover through Hollard.
- We cater for mothers returning to work with an onsite crèche for newborns up to the age of 1 in the CPT office.
- The Cape Town office offers facilities within the building:

- Free gym membership, Prayer room access & Onsite cafeteria.
- We have a people friendly work environment including:

- Continental breakfast everyday between 7am - 9am.
- Good quality coffee, cool drinks and treats in the office.
- Continuous training and development across skill sets.

**Do you share our DNA?**
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together

**WHAT NEXT?**

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity,

  • Customer Support Consultant

    2 months ago

    Cape Town, South Africa RoomRaccoon Full time

    Room Raccoon: Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget...

  • Customer Training Support Consultant

    4 months ago

    Cape Town, South Africa Emporium Human Capital Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per month (negotiable depending on your experience)Requirements:Training/ Educator or Consulting experience or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and...

  • Customer Training Support Consultant

    4 months ago

    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per month (negotiable – depending on your experience)Requirements:Training/ Educator or Consulting experience or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and...

  • Customer Training Support Consultant

    4 months ago

    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per month (negotiable – depending on your experience)Requirements:Training/ Educator or Consulting experience or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and...

  • Training and Customer Support Consultant

    7 months ago

    Cape Town, South Africa Emporium Human Capital Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • Customer Support Consultant Role

    4 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    About UsAt Emporium, we're committed to delivering exceptional customer experiences. Our team of experts is dedicated to providing top-notch support and training to our clients.Job SummaryWe're seeking a skilled CUSTOMER SUPPORT CONSULTANT ROLE to join our team! As a key member of our support team, you'll be responsible for creating and managing training...

  • Training and Customer Support Consultant Expert

    1 week ago

    Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Job Title: Training and Customer Support Consultant ExpertAbout the Role:We are seeking a highly skilled Training and Customer Support Consultant to join our team at Emporium Human Capital. This role will focus on providing exceptional customer support, training, and consulting services to our clients.Key Responsibilities:Develop and implement comprehensive...

  • Customer Support Consultant

    2 months ago

    Cape Town, South Africa RoomRaccoon Full time

    Room Raccoon Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Support Consultant / Customer Care...

  • German Speaking Customer Support Consultant

    2 days ago

    Cape Town, South Africa Initiate International Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting **job** opportunity for an **German speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. This company offers some amazing perks including unlimited learning & growth potential, Employee Equity Scheme,...

  • Italian Speaking Customer Support Consultant

    2 days ago

    Cape Town, South Africa Initiate International Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting **job** opportunity for an **Italian speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. You will be working in a vibrant international fast-growing company with unlimited learning & growth potential....

  • Dutch Speaking Customer Support Consultant

    2 days ago

    Cape Town, South Africa Initiate International Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting **job** opportunity for an **Dutch speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. You will be working in a vibrant international fast-growing company with unlimited learning & growth potential....

  • Sales Consultant

    7 months ago

    Cape Town, South Africa CSX Customer Services (Pty) Ltd. Full time

    **Sales Consultant** New positions opening: Cape Town - Western Cape **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively selling Peleman document binding, branding and presentation solutions. Thanks to over 30 years of research, development and worldwide client...

  • Customer Success Consultant

    3 months ago

    Cape Town, South Africa Kalibrate Full time

    We are the technology company whose software platforms provides microlocal insight so organizations can make location critical business decisions with confidence. We exist to help organizations make better decisions - so they can identify opportunities, understand risk, invest smarter, boost profits, and outperform the competition. With the power of...

  • Customer Support Agent

    7 months ago

    Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

  • (Fluent English) Customer Support Consultant

    6 months ago

    Cape Town, South Africa SupportYourApp Full time

    **Passionate about the world of luxury, sophistication, and automotive excellence?** Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited?...

  • (Logistics) Customer Support Consultant

    6 months ago

    Cape Town, South Africa SupportYourApp Full time

    **Have you ever wondered how to break into the Tech industry?** What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills? Join our **Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock...

  • Customer Support Specialist

    2 months ago

    Cape Town, South Africa RoomRaccoon Full time

    RoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.Title: Customer Support Consultant / Customer Care...

  • Customer Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Ultra Personnel Full time

    The Customer Support Specialist position at Ultra Personnel is an exciting opportunity for individuals who thrive in a fast-paced environment and possess exceptional communication skills. This role requires a minimum of 3 years of experience in customer support, preferably in a medical setting with consignment stock management.Responsibilities...

  • Customer Support Agent

    1 month ago

    Cape Town, South Africa Ultra Pharmaceutical and Medical Placements Full time

    Well known medical equipment supplier requires a Customer Support Agent to join their team in Cape Town.Area of ResponsibilityProcessing of orders received through Orderwise, Surgicom and  our Service Level Agreement of 24hoursLiaising with customers telephonically and on emailDealing with Sales Consultants regarding queries, requests, sales orders, kits...

  • Customer Support Consultant

    7 months ago

    Cape Town, South Africa Ozow Full time

    **What to expect** In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience. You will need to ensure that we...