Channel Operations Representative

7 months ago

Cape Town, South Africa Core Group Full time

Core Group is a dynamic and innovative Consumer Technology company dedicated to delivering exceptional products and services to our customers. With a focus on excellence and a commitment to growth, we are expanding our team and seeking a Channel Operations Representative to join us in optimising our channel operations and enhancing partner relationships.

**Position Overview**:
As a Channel Operations Representative, you will play a pivotal role in supporting our channel partners and ensuring smooth and efficient operations. You will be responsible for managing day-to-day interactions with our channel partners, providing them with the necessary support, and facilitating effective communication between internal teams and external partners. This role requires a strong blend of relationship-building skills, operational efficiency, and attention to detail.

**Key Responsibilities**:

- ** Channel Partner Support **:Act as the primary point of contact for our channel partners, addressing their inquiries, resolving issues, and providing timely assistance to ensure a positive partner experience.
- ** Order Processing and Fulfilment **:Manage the order processing and fulfilment process for channel partners, ensuring accuracy and efficiency from order placement to delivery.
- ** Inventory/Stock Management**: Monitor inventory levels and coordinate with internal teams to ensure adequate stock availability for channel partners.
- ** Sales Support**: Collaborate with the sales team to support channel partner activities, including providing sales materials, proof of execution reports, and tracking sales performance.
- ** Training and Onboarding**: Assist in the onboarding and training of new channel partners, providing them with the necessary resources and guidance to effectively represent our products and services.
- ** Data Analysis and Reporting**: Analyse channel performance metrics and provide regular reports to management, identifying trends, opportunities, and areas for improvement.
- ** Process Improvement **:Continuously evaluate and improve channel operations processes to enhance efficiency and effectiveness.
- ** Relationship Management**: Cultivate strong relationships with channel partners, acting as a trusted advisor and advocate for their needs within the organisation.

**Requirements**:

- Matric Certificate is compulsory.
- Relevant Qualifications will be advantageous.
- Minimum 3-5 years Proven experience in channel management, operations, or sales support roles.
- Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders. Must be able to facilitate Training and work with large groups.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Adaptability and willingness to embrace change in a fast-paced environment.
- Knowledge of Technology and channel management best practices is preferred.

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