Channel Operations Representative

1 week ago


Johannesburg, Gauteng, South Africa Core Consultants Pty Full time

Join to apply for the Channel Operations Representative role at Core Group.

Core Group is a dynamic and innovative Consumer Technology company dedicated to delivering exceptional products and services to our customers. With a focus on excellence and a commitment to growth, we are expanding our team and seeking a Channel Operations Representative to join us in optimising our channel operations and enhancing partner relationships.

Position Overview

As a Channel Operations Representative, you will play a pivotal role in supporting our channel partners and ensuring smooth and efficient operations. You will be responsible for managing day-to-day interactions with our channel partners, providing them with the necessary support, and facilitating effective communication between internal teams and external partners. This role requires a strong blend of relationship-building skills, operational efficiency, and attention to detail.

Key Responsibilities
  • Channel Partner Support: Act as the primary point of contact for our channel partners, addressing their inquiries, resolving issues, and providing timely assistance to ensure a positive partner experience.
  • Order Processing and Fulfilment: Manage the order processing and fulfilment process for channel partners, ensuring accuracy and efficiency from order placement to delivery.
  • Inventory/Stock Management: Monitor inventory levels and coordinate with internal teams to ensure adequate stock availability for channel partners.
  • Sales Support: Collaborate with the sales team to support channel partner activities, including providing sales materials, proof of execution reports, and tracking sales performance.
  • Training and Onboarding: Assist in the onboarding and training of new channel partners, providing them with the necessary resources and guidance to effectively represent our products and services.
  • Data Analysis and Reporting: Analyse channel performance metrics and provide regular reports to management, identifying trends, opportunities, and areas for improvement.
  • Process Improvement: Continuously evaluate and improve channel operations processes to enhance efficiency and effectiveness.
  • Relationship Management: Cultivate strong relationships with channel partners, acting as a trusted advisor and advocate for their needs within the organisation.
  • Merchandising: Execution of all marketing enforcement within retail outlets and management of day-to-day merchandising.
Requirements
  • Matric Certificate is compulsory.
  • Relevant Qualifications will be advantageous.
  • Minimum 3-5 years proven experience in channel management, operations, or sales support roles.
  • Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders. Must be able to facilitate training and work with large groups.
  • Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Adaptability and willingness to embrace change in a fast-paced environment.
  • Knowledge of technology and channel management best practices is preferred.
  • MUST HAVE YOUR OWN CAR.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Mining

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