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Customer Resolution Specialist

4 weeks ago

Midrand, South Africa MiWay Full time

Who are we?
- Grade 12/Standard 10/NQF 4
- Complaints Resolution Analyst
- Tertiary qualification will be beneficial
- RE Qualified (Ability to give clients advice)
- FAIS qualification - or working towards FAIS qualification Minimum Experience
- Minimum 2 years’ experience in the Short-Term Insurance Industry with a deep understanding on how to service,

clients.
- Proven track record of great service Deliverables include, but will not be limited to
- Must be highly proficient in dealing with clients at all levels
- Organised
- Professional
- Self-disciplined
- Self-motivated
- Analytical
- Desire to excel
- Good attendance record
- Problem solving skills and solution oriented
- Intermediate knowledge Microsoft Excel
- Ability to multi-task and cope with pressure
- Attention to detail
- Excellent administrative skills
- Good communication skills / well spoken
- Able to work flexible hours
- Customer focus
- Active listening skills
- Results oriented
- Team work
- Follow up - (must be able to establish procedures to monitor that which has been promised and delivered)
- Proficient in English. Vernacular an advantage
- Extensive knowledge on vehicles advantageous. Knowledge and Skills Customer Service Reporting and Administration Quality, Compliance and Accreditation Business processes Services knowledge Personal Attributes Communicates effectively - Contributing dependently Decision quality - Contributing dependently Action orientated - Contributing dependently Optimises work processes - Contributing dependently Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Turnaround time

**Deadline To Apply**: 15 June 2023 Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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