Query Resolution Specialist

SynopsisTake ownership of all queries escalated from 1st line support including reconciliation and settlement queries as it pertains to VodaPay account users. Queries will range from general investigations pertaining to transactions performed within the VodaPay app up to and including investigating account balances and funds transferred into and out of the...

Who are we? Grade 12/Standard 10/NQF Complaints Resolution Analyst Tertiary qualification will be beneficial RE Qualified (Ability to give clients advice) FAIS qualification or working towards FAIS qualification Minimum Experience Minimum 2 years' experience in the Short-Term Insurance Industry with a deep understanding on how to service,clients. Proven...

Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...

The role of the support specialist is to help customers with post-sale support queries across the RCT Cloudsolution set. It is important to provide exceptional levels of support to ensure a positive end-to-endcustomer experience. In addition, to support, Rectron's RCT-Cloud Support specialists also act as a backupfor sales and operations.Outputs and...

Role purpose:The Fibre escalations Operations specialist will conduct & action root cause analysis and manage trends by implementing process improvements throughout the business. The individual will monitor the day to day SR performance to achieve goals that contribute to the growth of the department. The operations specialist will be responsible to provide...

Role purpose:The Fibre escalations Operations specialist will conduct & action root cause analysis and manage trends by implementing process improvements throughout the business. The individual will monitor the day to day SR performance to achieve goals that contribute to the growth of the department. The operations specialist will be responsible to provide...

Role purpose:To manage site planning, deliver an optimized radio network, and resolve customer queries.Your responsibilities will include:Lead the RPO team to deliver the New Sites Planning Pipeline & Rollout Projects for the FY.Develop innovative RF solutions to resolve customer problems.Ensure accuracy and integrity of all related databases and...

Role purpose:The role is responsible for the accurate and timely payment of suppliers including processing of invoices, supplier reconciliations, payment pack preparation, query resolution.Preparing recons and raising invoices to suppliers relating to rebates and adhoc fees receivable and resolution of queries/disputes.Inventory management including...

Purpose:The Product Specialist's role is to assist the Product Manager(s) in their daily operational processes and to help maintain the smooth and effective running of the business unit through tending to any queries relating to the products.In their supportive role to the Product Manager(s), the Product Specialist must also be able to assist in the...

Key purpose is to support the effective management of vendor-owned returnable packaging by implementing controls to ensure optimal credit note recovery, and an accurate depiction of accounts to mitigate risk to the business.Key Duties & Responsibilities:Vendor Credit Recovery Engage Vendors to resolve outstanding and overdue credit notes and queries....

Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...

Job Title: Software Support SpecialistReporting To: Software Support Team LeaderDepartment: Software SolutionsLocation: Midrand - Gauteng - South AfricaSubordinate positions:Implementation SpecialistsPurpose of the JobTakes responsibility for implementing business development activities by:Analyse and troubleshoot software issues related to back-end coding...

Position: RCT Cloud Support SpecialistKey Responsibilities: Identify and troubleshoot issues related to the platform's functionality and collaborate with the development team to find solutions Provide timely updates to users regarding issue resolution and status Maintain accurate records of user interactions and issue resolution in the support ticketing...

Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...

Do you want to work with a brand that is associated with a premium image and is recognized for its commitment to quality, performance, and cutting-edge design. Additionally, has made strides in the development of electric and hybrid vehicles, showcasing its commitment to sustainability and environmental responsibility.Currently in search for an Linux...

Role purpose:The Escalations Functional specialist will be accountable for drafting, interpreting and analysing management information and statistical reports related to escalations. The individual will be responsible to propose action plans whilst maintaining relationships with key stakeholders in accordance with support area dependencies.Your...

Role purpose:The Escalations Functional specialist will be accountable for drafting, interpreting and analysing management information and statistical reports related to escalations. The individual will be responsible to propose action plans whilst maintaining relationships with key stakeholders in accordance with support area dependencies.Your...

Role purpose:A Senior Specialist: Intercompany will be responsible to perform the End to End Intercompany (ICO) function (including processing, dispute & query resolution, accounting, planning for Budget, Forecasts and Long Range Plans as well as reporting) for a specific Intercompany stream (VSA Group) in a timely and accurate manner, in accordance with...

Accounts Receivable (AR) & Resolutions AnalystLocation: Midrand, South AfricaFunction: Accounts Receivable / Credit & CollectionsOverview:You will be part of a wider/expanding EMEA Shared Service Centre (SSC) team that are based in the UK, South Africa, Egypt and Turkey. The whole of the SSC is around 230 people across 3 different functions - Finance, Credit...

Gauteng, Midrand R R Monthly Cost To CompanyContract role. Service industry based in Midrand has a contract role for a suitably qualified and experienced Payroll Specialist. Diploma in Payroll or Accounting and solid knowledge of Sage 300 People / VIP Premier essential. Urgent appointment.The role is responsible for the day to day payroll transactions,...