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Chief Experience Officer

2 months ago

Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time
About the Role

Salt Employee Benefits is seeking a highly skilled Chief Experience Officer to lead our client experience strategy and drive business growth. As a key member of our team, you will be responsible for creating a seamless and personalized experience for our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Experience Strategy: Develop and implement a comprehensive client experience strategy that aligns with our business goals and objectives.
  • Client Journey Mapping: Map the client journey across all touchpoints and channels, identifying areas for improvement and opportunities to enhance the client experience.
  • Feedback and Insights: Collect and analyze client feedback, identifying trends and areas for improvement to inform our client experience strategy.
  • Collaboration and Communication: Work closely with internal stakeholders, including IT, marketing, and sales teams, to ensure a unified client experience across all touchpoints.
  • Employee Experience: Foster a culture of client-centricity within the organization, ensuring that employees are empowered to deliver exceptional client experiences.
Requirements
  • Relevant Experience: 10-15 years of experience in a similar role, with a strong background in client experience, product management, project management, customer service, marketing, public relations, and sales.
  • Education: Relevant BCom or Bachelor's degree, preferably with a Master's in business administration, communications, marketing, or public relations.
  • Skills: Strong communication and data analysis skills, with the ability to drive business growth through client experience strategy.
About Salt Employee Benefits

Salt Employee Benefits is a leading provider of employee benefits solutions. We are committed to delivering exceptional client experiences and driving business growth through innovative solutions.