Client Experience Co-ordinator

4 weeks ago


Johannesburg, South Africa Bidvest Bank Full time

**Primary Purpose**

Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards implemented across the Bank and its value chain which impact both internal and external customers.

**Minimum Requirements**

REQUIRED MINIMUM EDUCATION AND TRAINING
- Matric
- Diploma in Marketing/ Project Management or equivalent

REQUIRED MINIMUM WORK EXPERIENCE
- Up to 5 years' experience in complaint handling/dispute resolution and the impact of regulation on customer service (e. g. FSCA, TCF OMBS)
- Compliance experience gained in a financial institution or other similar environment working.

TECHNICAL COMPETENCY REQUIREMENT
- Knowledge of regulations relating to client services relating to FSCA, TCF FICA, FAIS, Ombudsman
- Using Data Analytics to create Business insights
- Effectively managing client interactions
- Product Knowledge
- Complaint Resolution
- Regulatory framework & requirements
- (Collaboration for results) Teamwork and rapport
- Adaptability and adoption of digital change
- Articulate and present information (Communicating for results)
- Ability to work across multi-disciplinary teams to investigate and implement solutions.
- This position is advertised in line with our commitment to Employment Equity._


  • Contracts Co Ordinator

    3 months ago


    Johannesburg, South Africa Info Personnel Full time

    **Contracts Co Ordinator** Administer all documentation and paperwork pertaining to contractual obligations. Our client is looking for a** Contracts Co Ordinator** for **North Cliff**, Johannesburg, to join their team. **Qualifications**: - Grade 12 - Computer literate - Previous site administration experience in a construction environment will be...

  • Client Liaison

    5 months ago


    Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established Travel company is seeking to appoint Client Liaison & Sales Co Ordinator. **Matric** - Travel Diploma. - Prior experience in a role as a Client Liaison Officer and/or Sales Coordinator (requirement) - Travel industry background (A strong advantage) - Ability to multi-task...

  • Contracts Co Ordinator

    3 months ago


    Johannesburg, South Africa Info Personnel Full time

    **Contracts Co Ordinator for North Cliff** **Qualifications**: Grade 12 Computer literate Previous site administration exp in a construction environment. **Duties**: - Administration, including answering calls, correspondence, invoicing etc. - Operations: Including site planning for teams. - Ordering of stock for teams. - Submitting month end...

  • Contracts Co Ordinator

    4 months ago


    Johannesburg, South Africa Info Personnel Full time

    **Contracts Co Ordinator for North Cliff** **Qualifications**: Grade 12 Computer literate Previous site administration exp in a construction environment. **Duties**: - Administration, including answering calls, correspondence, invoicing etc. - Operations: Including site planning for teams. - Ordering of stock for teams. - Submitting month end...

  • Project Co-ordinator

    4 months ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71271 **Job Type** - Permanent **Job Title** - Project Co-ordinator **Computer Skills** **Industry** - Mining **City** - Johannesburg **Province** - Gauteng - This Project Co-ordinator Position presents an exciting opportunity to take on a leadership role in our company over your Mining Portfolio. Put your investigating, telephone,...

  • Co-ordinating Nurse

    4 months ago


    Johannesburg, South Africa International SOS Full time

    **Co-ordinating Nurses Required - Philippines**: *** AN OPPORTUNITY NOT TO BE MISSED!** International SOS' Assistance Centre based in the Philippines is looking for nurses to join their team of co-ordinating doctors and nurses to provide professional, effective medical assistance services to patients and clients internationally. An extremely exciting...

  • Sales Co-ordinator

    4 months ago


    Johannesburg, South Africa Mirror Images Full time

    Gauteng, JHB - Northern Suburbs - R 20 000 Monthly Cost To Company An office Automation/Telecoms Company based in Sandton, Johannesburg is currently seeking a Sales Co-ordinator. Must have Office Automation experience Co-ordinate and review sales paperwork to ensure accuracy and completeness. Liaise with sales personnel and manager to gather any missing...


  • Johannesburg, South Africa Servest Careers Full time

    **Job Context**: Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications are invited for a vacancy exists for a...


  • Johannesburg, South Africa Bidvest Bank Full time

    Primary Purpose Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards...


  • Johannesburg, South Africa Bidvest Bank Full time

    Primary Purpose Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum...

  • Junior IT Co-Ordinator

    3 months ago


    Johannesburg, South Africa Kaelo Full time

    Job DescriptionThe Junior IT Co-Ordinator will be responsible for a variety of tasks from supporting and coordinating IT administrative activities for the It division to procuring of IT equipment/services and vendor management. You will be responsible for preparing RFI's and RFP's along with facilitating the sourcing of quotes, ordering, delivery, receiving,...


  • Johannesburg, South Africa Capsicum Culinary Studio Full time

    Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Associate Company primary industry Hospitality Job functional area Education **LOCATION**: Johannesburg **JOB TITLE**: Career Center Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre...

  • Studio Co-ordinator

    6 months ago


    Johannesburg, South Africa Profession Hub Full time

    Our client is seeking a Studio Co-Ordinator for the day-to-day running of their Design Studio in Johannesburg. Working with a busy and inspiring creative team, the Studio Co Ordinator is key in ensuring everything is running smoothly, from operations to Resource management. Being the first point of contact for all design requests and enquiries and acting as...


  • Johannesburg, South Africa Mimecast Full time

    Professional Services Project Co-Ordinator- Give our customers a continuous sense of security.- This role, situated within the Professional Services (PS) team as part of the Global Project Management Office (PMO), is pivotal for coordinating various aspects of client projects with a strong emphasis on pre-sales activities.- We are seeking a highly motivated...

  • Internal Sales Co

    3 months ago


    Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **Internal Sales Co-Ordinator** **Title**:Internal Sales Co-Ordinator**Requirements**: - Excellent telephone etiquette. - Previous Internal Sales experience. - Well-spoken and very fluent in English. - Computer literate: Microsoft excel (Advanced), Word and Outlook. Advanced Excel skills is imperative. - Must have previously worked on Pastel...


  • Johannesburg, South Africa ADvTECH Full time

    **LOCATION**: Johannesburg **JOB TITLE**: Career Center Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating...


  • Johannesburg, South Africa Stonebridge HR Solutions Full time

    Gauteng, JHB - Southern Suburbs - R10 000 Monthly We have an opportunity for a Consumables Co-ordinator in the City Deep area in the South of Johannesburg for a company within the FMCG industry. **Requirements**: - Grade 12 - Tertiary qualification: NQF 5/6 or equivalent - 2+ years relevant experience - Accounts payable experience (Creditors) - MRP...


  • Johannesburg, South Africa Upngo Accounting & Bookkeeping Full time

    **Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...


  • Johannesburg, South Africa Qetello Holdings Full time

    **Duties and Responsibilities**: - To liaise with customers, document and process their orders, and ensure that the items are received on time. - The Ops Co-Ordinator’s responsibilities include order capturing, quotations, finalizing delivery dates, dealing with customer complaints, establishing excellent customer relations, and keeping the clients...


  • Johannesburg, South Africa CipherWave Full time

    **JOB PROFILE**: - Job Title: - Marketing Co-ordinator- Division: - Sales- Subdivision: - Marketing- Reports to: - Chief Business Development Office (CSO)**WORKING RELATIONSHIPS**: - Internal: - Sales - Accounts - Customer Support - Operations - Management - External: - Customers - Suppliers - Marketing Agencies - Event Companies **JOB SUMMARY**: - Main...