Client Experience Co-ordinator
4 months ago
**Primary Purpose**
Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards implemented across the Bank and its value chain which impact both internal and external customers.
**Minimum Requirements**
REQUIRED MINIMUM EDUCATION AND TRAINING
- Matric
- Diploma in Marketing/ Project Management or equivalent
REQUIRED MINIMUM WORK EXPERIENCE
- Up to 5 years' experience in complaint handling/dispute resolution and the impact of regulation on customer service (e. g. FSCA, TCF OMBS)
- Compliance experience gained in a financial institution or other similar environment working.
TECHNICAL COMPETENCY REQUIREMENT
- Knowledge of regulations relating to client services relating to FSCA, TCF FICA, FAIS, Ombudsman
- Using Data Analytics to create Business insights
- Effectively managing client interactions
- Product Knowledge
- Complaint Resolution
- Regulatory framework & requirements
- (Collaboration for results) Teamwork and rapport
- Adaptability and adoption of digital change
- Articulate and present information (Communicating for results)
- Ability to work across multi-disciplinary teams to investigate and implement solutions.
- This position is advertised in line with our commitment to Employment Equity._
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