Collections Consultant

9 months ago


Durban, South Africa HotelJobs.co.za Full time

**Purpose of the Position**
- To ensure collections targets are met and high customer service levels are always maintained. To ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.

**Key Performance Areas**
- Take ownership of queries and ensure timeous and accurate resolution.
- Be target driven, but conscious and able to maintain the high levels of Service Delivery required in the department.
- Utilize various methods of correspondence to correspond with the various resorts.
- To achieve efficiency and quality standards as per company policy and procedure.
- Adhoc duties were required.
- Customer centricity is ensured with a professional attitude.
- To ensure deadlines are met in accordance with department SLA.

**Competencies Required**
- Target driven.
- Accurate, organized, and able to multitask.
- Excellent communication skills (verbal and written), Afrikaans an advantage.
- Strong customer services orientation Target driven.
- Ability to work under pressure.
- Handling difficult calls in a patient and understanding manner
- Decision making and problem solving.
- Well-presented and spoken and conscious of brand representation
- Ability to work under pressure.
- Experience in a credit control environment.

**Qualification and Experience**
- Experience in a customer service environment.
- Good administrative skills
- MS Office and Electronic Mail


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