Level 3+ IT Support

2 days ago


Cape Town, South Africa Exclusively Remote Full time

Our client based in the USA is looking for a strong Level 3 IT support technician to work remotely to support their clients in their MSP company.

[A MSP (managed service provider) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems.]

Experience in their following inhouse systems will be an advantage:

- ConnectWise for PSA and ticketing
- ConnectWise for remote management
- ScreenConnect for Remote management

Technology Stack Support Experience Required:

- Windows 10/11/2012/2016/2019
- MS SQL
- Office 365
- Exchange online
- Azure hosting
- Azure AD
- Teams/Teams Phone
- Azure Virtual Desktops
- Nerdio (AVD/Azure Management)
- CrowedStrike
- Fortinet/SonicWall
- OpenDNS content filter
- Microsoft Intune
- Microsoft MFA

This position is remote and requires a quiet workspace with own equipment, stable high-speed fiber, EXCELLENT spoken and written English.

Working hours are 4pm - 12am Mon - Fri.

Application Question(s):

- What level of support would you rate yourself as?
- Have you worked for a MSP?

**Language**:

- English (required)



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