Guest Experience Manager

2 months ago


Pretoria, Gauteng, South Africa People Dimension Full time
Job Description

We are seeking a highly skilled and experienced Guest Experience Manager to join our team at People Dimension.

Key Responsibilities
  • Manage and resolve legal and ombudsman cases on a monthly basis
  • Act as the Academy Ambassador for training and registration with the company head
  • Provide exceptional customer service and handle customer relations
  • Oversee the management of the company's CVP on Sales and Service departments
  • Ensure dealer standards are adhered to within the dealership
  • Prepare and submit monthly reports to the Dealer Principal and Managers
  • Perform additional tasks as required by the Dealer Principal
Benefits
  • Provident Fund contributions
  • Medical Aid contributions

This is a challenging and rewarding role that requires a strong ability to work under pressure, excellent communication skills, and a minimum of 5 years' experience in motor retail.



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