Technical Consultant
2 weeks ago
**ABOUT THE COMPANY**:
iStore - The home of everything Apple, iStore is Africa’s largest Apple Premium Reseller. With a retail footprint of more than 31 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
**ABOUT THE ROLE**:
**Key Performance Areas**:
**Support**:
- Supporting the iStore Business customer base through our service channels
**Pre-Sales**
- Assist in pre sales engagements and problem solving
**Relationships**
- Building customer loyalty through exceptional product knowledge and dependancy
**Skill Development**
- Maintenance and improve on technical capability
**Support Sales**
- Increase service revenue through support opportunities and adhoc SLA time
**Required Qualifications**:
- Matric
- Relevant Tertiary IT qualification
**Required Experience**:
- 2-5 years Technical/Helpdesk Support
- 1st and 2nd line support and escalation
**Key Competencies Required**:
- Problem solving and troubleshooting
- Good communication skills
- Customer Service focus
- Commitment to ongoing learning and development
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