Technical Consultant

2 weeks ago


Durban, South Africa Core Group Full time

**ABOUT THE COMPANY**:
iStore - The home of everything Apple, iStore is Africa’s largest Apple Premium Reseller. With a retail footprint of more than 31 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

**ABOUT THE ROLE**:
**Key Performance Areas**:
**Support**:

- Supporting the iStore Business customer base through our service channels

**Pre-Sales**
- Assist in pre sales engagements and problem solving

**Relationships**
- Building customer loyalty through exceptional product knowledge and dependancy

**Skill Development**
- Maintenance and improve on technical capability

**Support Sales**
- Increase service revenue through support opportunities and adhoc SLA time

**Required Qualifications**:

- Matric
- Relevant Tertiary IT qualification

**Required Experience**:

- 2-5 years Technical/Helpdesk Support
- 1st and 2nd line support and escalation

**Key Competencies Required**:

- Problem solving and troubleshooting
- Good communication skills
- Customer Service focus
- Commitment to ongoing learning and development


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