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Collections / Billing Administrator

2 months ago

Johannesburg, South Africa CipherWave Full time

**JOB PROFILE**:

- Job Title:
Collections / Billing Administrator
- Division:
Finance
- Subdivision:
Debtors
- Reports to:
Finance Supervisor

**WORKING RELATIONSHIPS**:

- Internal:
- Subsidiary Finance
- Operations
- Sales and Commercial
- External:
- Customers
- Suppliers

**JOB SUMMARY**:

- Main purpose of position:
CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.
- Responsibilities and duties:
- Collect on overdue accounts
- Updated the work in progress daily with customer feedback
- Send out monthly and reminder statements to customers
- Assist with customer queries on ERP system
- Update customer information as required on ERP system
- Escalate risk / bad debt customers to management
- Manage the suspension process with sales and support team
- Prepare and process monthly daily customer invoicing and provide billing updates to the supervisor
- Accurately process and reconcile all customer billing changes
- Process customer voice reporting and billing from Porta
- Perform ad hoc account receivable and billing admin duties
- Desired skills & experience- Excellent administrative and communication skills
- Computer Literate (Microsoft Office Suit, Excel)
- Ability to work under pressure
- Self-supervision as well as being able to work in a team environment
- Minimum experience:
- At least 3 - 5 years’ experience in an debtors and billing within the ICT telecommunications/ ISP industry
- Computer Literate and intermediate level in Microsoft Office Suit, Excel, Word, etc
- Minimum qualification:
- Senior certificate in accounting or administration
- Additional requirements:
- Diligent
- Detail orientated
- Team player

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