Ecommerce Team Leader

3 weeks ago

Johannesburg South, South Africa Wantech Electronics Full time

**Ecommerce Team Leader**

**Responsibilities**:
1) Merchandising and Product Listing Management:

- Upload and maintain product listings on our online sales platforms.
- Ensure accurate and compelling product descriptions, images, and pricing.
- Monitor and optimize product performance based on sales data and customer feedback.
- Take proactive measures to improve product visibility and sales conversion

2) Order Processing and Customer Support:

- Pack and dispatch orders received from Marketplaces.
- Coordinate with couriers to schedule collections and ensure timely delivery.
- Identify and escalate non-routine customer inquiries to the appropriate team members.
- Maintain a high level of professionalism and customer service in all interactions.

3) Stock Management and Inventory Control:

- Maintain a well-organized stock storage system to facilitate efficient order fulfillment.
- Unpack, inspect, and upload new stock to online platforms.
- Monitor inventory levels and ensure accurate stock counts.
- Handle all returns and initiate necessary actions for replacements or refunds.
- Keep detailed records of returned items and those lost in transit.

4) Marketing Support:

- Conduct market and brand research to identify new opportunities and trends.
- Assist with social media management, including content creation and scheduling.
- Collaborate with the marketing team to develop and implement marketing campaigns.
- Utilize graphic design skills to create visually appealing marketing materials.
- Support basic photo editing tasks using Adobe, Figma, or Canva.
- Prior experience with WordPress and Takealot Seller Portal is essential.
- Proficient knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and TikTok.
- Ability to work independently and demonstrate proactive problem-solving skills.
- Strong attention to detail and excellent organizational skills.
- Experience in marketplace administration, including content and product management.
- Basic understanding of ecommerce photo editing using Adobe, Figma, or Canva.
- Strong verbal and written communication skills.
- Graphic design skills and familiarity with design tools.
- Familiarity with social media platforms and tools for marketing purposes.

**Education and Experience**:

- No degree is required.
- Prior experience with any platform such as WordPress, Shopify, Odoo or Takealot Seller Portal is preferred
- Proficient knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and TikTok.
- Ability to work independently and demonstrate proactive problem-solving skills.
- Strong attention to detail and excellent organizational skills.
- Experience in marketplace administration, including content and product management.
- Basic understanding of ecommerce photo editing using Adobe, Figma, or Canva.
- Strong verbal and written communication skills.
- Graphic design skills and familiarity with design tools.
- Familiarity with social media platforms and tools for marketing purposes.

Join our dynamic team at Trendex and play a vital role in our online sales and marketing efforts. We offer a collaborative work environment, opportunities for growth, and the chance to contribute to the success of our company.

**Salary**: R1.00 - R2.00 per month

Ability to commute/relocate:

- Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Ecommerce: 2 years (required)

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