Ecommerce Finance Professional
4 days ago
This role involves supporting business operations by ensuring all ecommerce finance deliverables are met. Key responsibilities include:
• Ensuring all ecommerce finance deliverables are met
• Cross-training across all ecommerce finance processes
• Processing, reconciling, analyzing, and problem-solving, particularly in the customer refunds area
• Enhancing, automating, streamlining, and mapping processes
• Performing quality checks in the process as agreed
• Driving standardization and global best practices within the organization
• Ensuring SOPs are up-to-date
• Preparing month-end recon/support
• Ensuring proper backups are in place for seamless service delivery to clients
• Resolving Zendesk tickets by investigating and processing customer online refunds
• Customer service and query resolution
• Payment allocation and settlements
• Reconciling and clearing of GLs
• Supporting team leader
• Reporting to business
• Approvals and validations
• Driving process improvement
Key Qualifications
To succeed in this role, the candidate should possess:
• A diploma in finance
• At least 5 years' experience in a finance/operations role
• Customer service experience
• SAP, Excel proficiency
PREFERRED QUALIFICATIONS/SKILLS:
The ideal candidate will also possess:
• Excellent, clear, and proficient communication with stakeholders at various levels
• Sound decision-making in evaluating problems
• Attention to detail and proactive
• Adaptable to a changing work environment
• Ability to investigate issues and take necessary resolution action
• Deadline driven, can work both independently and as part of a team
• Positive attitude and great work ethic
• Perform to ethical standards
• Serve the customer and must be results-driven
• Ability to handle multiple tasks
Benefits
As a valued member of our team, you will be offered a comprehensive benefits package, including:
• An attractive salary
• Medical aid
• Retirement benefits
• Risk benefits
• Opportunities for professional development and growth
• A multicultural work environment
• Various trainings (technical & soft skills)
• Development opportunities in a growing multinational company
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