Ecommerce Finance Professional

4 days ago


Johannesburg, Gauteng, South Africa Genpact Full time
Job Responsibilities

This role involves supporting business operations by ensuring all ecommerce finance deliverables are met. Key responsibilities include:

• Ensuring all ecommerce finance deliverables are met

• Cross-training across all ecommerce finance processes

• Processing, reconciling, analyzing, and problem-solving, particularly in the customer refunds area

• Enhancing, automating, streamlining, and mapping processes

• Performing quality checks in the process as agreed

• Driving standardization and global best practices within the organization

• Ensuring SOPs are up-to-date

• Preparing month-end recon/support

• Ensuring proper backups are in place for seamless service delivery to clients

• Resolving Zendesk tickets by investigating and processing customer online refunds

• Customer service and query resolution

• Payment allocation and settlements

• Reconciling and clearing of GLs

• Supporting team leader

• Reporting to business

• Approvals and validations

• Driving process improvement

Key Qualifications

To succeed in this role, the candidate should possess:

• A diploma in finance

• At least 5 years' experience in a finance/operations role

• Customer service experience

• SAP, Excel proficiency

PREFERRED QUALIFICATIONS/SKILLS:

The ideal candidate will also possess:

• Excellent, clear, and proficient communication with stakeholders at various levels

• Sound decision-making in evaluating problems

• Attention to detail and proactive

• Adaptable to a changing work environment

• Ability to investigate issues and take necessary resolution action

• Deadline driven, can work both independently and as part of a team

• Positive attitude and great work ethic

• Perform to ethical standards

• Serve the customer and must be results-driven

• Ability to handle multiple tasks

Benefits

As a valued member of our team, you will be offered a comprehensive benefits package, including:

• An attractive salary

• Medical aid

• Retirement benefits

• Risk benefits

• Opportunities for professional development and growth

• A multicultural work environment

• Various trainings (technical & soft skills)

• Development opportunities in a growing multinational company



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