Senior Ecommerce Operations Manager

6 days ago


Johannesburg, Gauteng, South Africa Genpact Full time
Job Overview

We are seeking a highly motivated and experienced Ecommerce Finance Professional to join our team as an Assistant Manager - Ecommerce Operations. In this role, you will be responsible for ensuring all ecommerce finance deliverables are met while cross-training across all ecommerce finance processes.

The ideal candidate will have a strong background in finance, with at least 5 years of experience in a finance/operations role. They should possess excellent communication skills, with the ability to work effectively with stakeholders at various levels. The candidate should also be deadline-driven, able to work independently and as part of a team, and possess a positive attitude and great work ethic.

In this role, you will have the opportunity to enhance, automate, streamline, and map processes, perform quality checks, and drive standardization and global best practices within the organization. You will also be responsible for preparing month-end reconciliations, ensuring proper backups are in place for seamless service delivery to clients, and resolving Zendesk tickets by investigating and processing customer online refunds.

The successful candidate will be offered an attractive salary and benefits package, including medical aid, retirement, and risk benefits. They will also have the opportunity to work in a multicultural environment, receive various trainings (technical & soft skills), and participate in development opportunities in a growing multinational company.

At Genpact, we value diversity and inclusion, respect and integrity, customer focus, and innovation. We are committed to creating a dynamic work environment that fosters growth and success.

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