Key Account Manager

6 months ago

Johannesburg, South Africa Fidelity Services Group Full time

**Overall purpose of the job**:The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

**Duties & Responsibilities**:

- Ensure that client’s needs, and expectations are met by the business.
- Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
- Managing any issues that may arise with both internal and external customers.
- Prepare and present various reports to the customer and assist with internal reporting requirements.
- Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
- Ensure that all day-to-day operations run effectively
- new fitments, repairs, de-installations, and reinstallations.
- Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
- Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
- Regularly run health checks to identify units that may require repair and action accordingly.
- Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
- Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
- Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
- Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
- Assist with timely collections of outstanding invoices.
- Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
- Assist with stock forecasting and budgeting.
- Ensure works are executed as per company policies and procedure.
- Source and acquire new business in B2B and SME through an ongoing prospecting plan

**Minimum qualifications and experience**:

- Work experience in a similar role preferred
- Very strong computer skills
- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
- Excellent verbal and written communication skills
- Great Interpersonal Skills
- Prior experience in Telematics advantageous

**Attributes**:

- Organised
- Structured
- Very strong data analytics/Excel skills
- Practical
- Time Management
- Planning
- Managing various projects
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurized environment

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Key Account Manager

    7 months ago

    Johannesburg, South Africa Kontak Recruitment SA Full time

    Randburg, Johannesburg, Gaureng - Sales **Key Account Manager (JB3436)** **Randburg, Johannesburg** R28 000 - R32 000 CTC per month + commission **Duration**: Permanent - International outsourced marketing and sales specialist requires the expertise of a senior Key Account Manager._ **Minimum Requirements**: Completed commerce related degree. 4 or more...

  • Key Account Manager

    6 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72499 **Job Type** - Permanent **Job Title** - Key Account Manager **Computer Skills** - Intermediate to Advanced MS Office Suite,Intermediate to Advanced Excel,Intermediate to Advanced PowerPoint **Industry** - Agriculture - Horticulture - Botanical **City** - Johannesburg **Province** - Gauteng - Position is with the Ruminants, Swine...

  • Key Account Manager

    6 months ago

    Johannesburg, South Africa Cipla Full time

    **Division**: OPERATIONS (COMMERCIAL) **Department**: SALES: KEY ACCOUNTS **Employment Type**: Permanent **Job Purpose**: Interface and responsible for management of sales and relationships with key customers & major accounts and planning and implementing sales to cultivate existing relationships and identify opportunities with respect to major...

  • Key Account Manager

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    We are looking for a dedicated Key Account Manager to join our team. As a Key Account Manager, you will be responsible for maintaining and expanding relationships with key clients. You will act as the point of contact for clients, address their needs and ensure they are satisfied with our products and services. The ideal candidate will have a proven track...

  • Key Account Manager

    7 months ago

    Johannesburg, South Africa Initiate international Full time

    A leading B2B solution provider for casino operators has an awesome new career opportunity for a **Key Account Manager** to join their growing team in **Johannesburg**. You will be responsible for maintaining and optimising business relationships and partnerships to achieve business KPIs. If you have at least 5 years’ of experience in Account or...

  • Key Accounts Manager

    2 months ago

    Johannesburg, South Africa Unique Personnel Ltd Full time

    Why do we need you? Identify and champion internal projects to address customers key priorities and improve service. Develop and execute a sales plan aligned with channel strategy to meet customer and retail objectives. Oversee account plan implementation, including negotiation of trading terms to optimize volume, product mix, and profitability. Manage...

  • Key Account Manager

    4 weeks ago

    Johannesburg, South Africa CFS Recruitment Full time

    We are looking for a dedicated Key Account Manager to join our team. As a Key Account Manager, you will be responsible for maintaining and expanding relationships with key clients. You will act as the point of contact for clients, address their needs and ensure they are satisfied with our products and services. The ideal candidate will have a proven track...

  • Key Account Manager

    4 weeks ago

    Johannesburg, South Africa CFS Recruitment Full time

    We are looking for a dedicated Key Account Manager to join our team. As a Key Account Manager, you will be responsible for maintaining and expanding relationships with key clients. You will act as the point of contact for clients, address their needs and ensure they are satisfied with our products and services. The ideal candidate will have a proven track...

  • Key Account Manager

    8 months ago

    Johannesburg, South Africa Pollock and Associates Full time

    Key Account Manager Packaging & Printing Johannesburg East, Johannesburg - Gauteng - South Africa Seeking a Key Accounts Manager to oversee an in-house portfolio. Reporting to the Sales Manager, you'll be a trusted brand consultant for key clients. Responsibilities include driving creative strategies to retain and expand accounts and aligning with...

  • Key Accounts Manager

    6 months ago

    Johannesburg, South Africa EMPIRE RECRUITMENT Full time

    Our client is a prominent manufacturing company in South Africa, known for their commitment to quality and innovation. As they continue to expand their market presence, they are seeking a dedicated and experienced Key Accounts Manager to join their dynamic team. This role is critical for fostering strong relationships with key clients and driving business...

  • Key Accounts Manager

    6 months ago

    Johannesburg, South Africa Empire Recruitment Full time

    Our client is a prominent manufacturing company in South Africa, known for their commitment to quality and innovation. As they continue to expand their market presence, they are seeking a dedicated and experienced Key Accounts Manager to join their dynamic team. This role is critical for fostering strong relationships with key clients and driving business...

  • Key Account Manager

    8 months ago

    Johannesburg, South Africa LKM Human Capital Solutions (Pty) LTD Full time

    **Purpose of this position**: The key account manager will handle the company's relationships with its most critical clients. They will be accountable for acquiring and sustaining long-term important customers by understanding their requirements. The role entails serving as the primary point of contact for clients, anticipating their needs and promoting our...

  • Key Account Manager

    7 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    Looking for a seasoned Account Manager to oversee clients in TES Industries. Must have a minimum of 5 years' experience in Retail, FMCG, MINING industry.  This position is expected enhance strong and deep relationships with nominated accounts. It is therefore essential that this person has extensive experience in identifying and influencing senior key...

  • Key Account Manager

    1 week ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    We are seeking a skilled Key Account Manager for our client's Food Service business. You will be responsible for managing and developing key accounts within the foodservice sector with your primary focus on building strong relationships with existing clients and identifying new business opportunities to drive sales and revenue growth. You will collaborate...

  • Key Account Manager

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    We are looking for a dedicated Key Account Manager to join our team. As a Key Account Manager, you will be responsible for maintaining and expanding relationships with key clients. You will act as the point of contact for clients, address their needs and ensure they are satisfied with our products and services. The ideal candidate will have a proven track...

  • Key Accounts Manager

    6 months ago

    Johannesburg, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Key Accounts Manager to join their team. To develop and execute our customers’ strategy and customer business plans. To further ensure the achievement of turnover and profit and loss of customers for respective categories, and for the implementation and optimisation of category strategies within the...

  • Key Accounts Manager

    6 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70924 **Job Type** - Permanent **Job Title** - Key Accounts Manager **Computer Skills** - Ms Office **Industry** - Storage **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Primary Purpose of the Job** - Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition -...

  • Key Account Manager

    8 months ago

    Johannesburg, South Africa Armstrong Appointments Full time

    **Main job function** **KEY ACCOUNT MANAGER RESPONSIBILITIES** - Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long-term value within the relationship. - Grow market share within Sales Area. - Ensure business growth and profitability. -...

  • Key Accounts Manager

    8 months ago

    Johannesburg, South Africa Pillango Placements Full time

    **Gauteng**, JHB - West** **(Market related, Negotiable)** This position is ideally suited for an experienced Key Accounts Manager in food commodities who is eager to join a small, forward thinking entrepreneurial enterprise that is focused on quality, efficacy, and sustainable growth. The company engages in the trading of a variety of commodities,...

  • Key Account Manager

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Our client, who is one of the top 10, is seeking an experienced and vibrant Key Account Manager t join their current commercial team. Requirements: - Matric. - Minimum 5 years experience in a Key Account Manager role handling all modes of transport for imports and exports within a clearing and forwarding company. - Own vehicle and valid license. - BCom is...