Switchboard Administrator

Northern Suburbs. Salary - market related. Own vehicle preferred but not essential

**Purpose**:
**Functional Responsibilities**:

- Switchboard duties
- Answering and directing client calls. Take messages and relay them to the appropriate team member/s.
- Consistently deliver exceptional customer service portraying the following skills:

- Empathy
- Actively listening
- Emotional Intelligence
- Problem-solving
- Handling difficult situations and questions
- Product Knowledge: Explain the product, pricing, loan terms, etc. to the customers.
- Process Knowledge: Understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers.
- Process Knowledge: Explain to a client how to obtain the bank statements in the correct format and be familiar with all channels available in submitting or sending these bank statements.

**Administrative Support to Operations**:

- Front Desk

Busin**ess Funding Applications**
- Ensuring the correct information has been received.
- Follow-up calls to clients where the business is waiting for the business bank statements.
- Initial contact with clients when they have applied for business funding.
- Follow-up calls with clients where we have been unable to reach them with the initial call.
- Ad hoc Administrative duties as required.

**Leadership**:

- Take ownership of own work by delivering high-quality work on time.
- Show initiative and be proactive in finding opportunities to improve business processes.
- Positive engagement in team activities and actively contributing ideas to improve team dynamics and performance.

**Minimal Qualification**:

- Matric

**Minimum Word Experience**:

- 2+ years of work experience as an administrator.

**Technical /Business Competencies**:

- Good problem-resolution and creative thinking abilities.
- A team player - teamwork and collaboration.
- Strong oral and written communication skills.
- Critical thinking and problem-solving.
- Emotional Intelligence.
- Empowering and motivating others.
- Strong multi-tasking and administration skills.
- Listening skills and empathy.
- Understanding the loan origination and client information systems.
- Time Management - being able to multi-task between the different tasks required in the team.
- Product and process knowledge
- Excellent customer service

**Behavioural Competence**:

- Achieving Personal Work Goals and Objectives
- Adapting and Responding to Change
- Following Instructions and Procedures
- Learning and Researching
- Presenting and Communicating Information
- Working with People

Please submit your CV with photo if you have a friendly, bubbly personality and kindly let me know what you are currently earning please?