Ecommerce - Customer Service Representative

6 months ago


Durban, South Africa Talented Recruitment Full time

A leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories requires a Customer Service Representative to join their E-commerce department

**Responsibilities**:

- Communications with online customers through various channels by providing product and service information and resolving product and service problems.
- Maintenance of Web shop customer orders and fulfilment.
- Handle all Online customers refunds and exchanges.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Collecting customer information and analysing customer needs.
- Contributes to team effort by accomplishing related results as needed

**Requirements**:

- Familiarity with Microsoft Office software
- Previous experience, especially in particular industry
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Listening and telephone skills
- Multi-tasking
- Attention to detail.
- Adaptability
- Analysing information

**IMPORTANT NOTICE**
**I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).**
- For more information please contact:
**Talya Kimberley



  • Durban, South Africa Transsa Full time

    Purpose of the role to meet our ecommerce operations demand. Driving the ecommerce agenda within the account teams and operations. You will look at total ecommerce performance, deliver on time and be pivotal in educating stakeholders and shaping the organisation that enables us to compete in the future. You will be external facing and partnering with our...


  • Durban, KwaZulu-Natal, South Africa Performability Recruitment Full time

    About the Role">We are seeking a highly skilled Ecommerce Operations Specialist to join our team at Performability Recruitment. In this role, you will be responsible for managing the sales and ecommerce process for wholesale distributors.">Key Responsibilities:">">Maintain strong relationships with corporate online customers, ensuring high service levels and...


  • Durban, South Africa RCL FOODS Careers Full time

    At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters! We are seeking a highly motivated, curious, and results-driven National Account Manger eCommerce to lead our eCommerce sales and marketing efforts across both pureplay and omni-channel...


  • Durban, South Africa vzomasano Full time

    **Job Overview**: **Date Posted**: Posted 2 hours ago- **Location**: Durban, Kwazulu Natal- **Job Title**: Customer Service Representative- **Salary**: R6,000- **Education Level**: High School / Matric- **Job Level**: Junior- **Minimum Experience**: 0 - 1 Years**Customer Service Representative job vacancy in Durban.**: Call center recruitment company, we...


  • Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Customer Service Representative Vacancy** Are you a Fun, Energetic, and Customer Focused individual with Immaculate Attention to Detail? If so, this may be the job for you! We are currently hiring **Customer Service Representatives** to work closely within our fast-paced, high-pressured, dedicated, and dynamic CRM Team. Customer Service Representative...


  • Durban, South Africa Vopak Full time

    Durban Customer Service 40 hours **Description of** **this vacancy**: Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Vopak...


  • Durban, KwaZulu-Natal, South Africa FIREFLY Full time

    Job Title: Customer Service RepresentativeAbout FIREFLYFIREFLY is a dynamic and growing organization seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Job SummaryWe are looking...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Liaise with multiple departments effectively to get the correct information to clients. Ensure that...


  • Durban, KwaZulu-Natal, South Africa BCFMIKZN Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the BCFMIKZN. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional and timely manner.**Key Responsibilities:**Provide...


  • Durban, KwaZulu-Natal, South Africa TEEKOM SA Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team at TEEKOM SA. As a customer service representative, you will be responsible for:Completing quotes timeously and according to quoting standards and supplying them to customers on time.Answering incoming phone calls from customers who want to place orders, request...


  • Durban, South Africa Hirt & Carter Full time

    **_CUSTOMER SERVICE REPRESENTATIVE _** **_SILO _** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: _** The Customer Service Representative will be responsible for building and preserving trusting relationships with the client. They will be the first point of contact, managing all client requests, query management and reporting within agreed service...


  • Durban, South Africa Pro Talent Full time

    Client based in Umhlanga, are looking for a eCommerce Specialist with Experience in Public Relations, Event Marketing to Digital Marketing and Sales. The role is exclusively for ecommerce. **Responsibilities**: - Track and report online sales - Investigate online sales trends and leverage opportunities for growth - Resolve all customer related queries -...

  • Sales Representative

    7 months ago


    Durban, South Africa Global Next Steps Full time

    The Role We are seeking a dedicated and customer-focused Sales Representative to join our team and drive sales growth through effective communication, relationship-building, and sales strategies. Must be able to work and be contactable during US business hours (EST time zone). The work will be carried out remotely. - Relevant experience in sales or...


  • Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Job DescriptionWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Benny Recruitment. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through various communication channels including phone, email, and chat.Your primary goal will be to resolve customer...


  • Durban, South Africa Brighter Call Centre Services Full time

    Our client is seeking Customer Service Representatives with No Customer Service Experience, within a Call Centre. **Duties**: **Professional customer service skills**: solution mindset, helping nature, passion for the customer and customer experience Good written and verbal communication skills Critical thinking and logical thinking Ability to multitask and...


  • Durban, South Africa Essity Full time

    **Customer Service Representative** Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence. **About the Role**: There is an opportunity for a Customer Services Representative to join our Customer Services team...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Capturing orders for clients. Coordinate communication with internal departments to ensure that clients expectations are met. Communicating delivery dates to...


  • Durban, KwaZulu-Natal, South Africa Express Employment Professionals (Witbank) Full time

    Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Durban. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling telephonic enquiries, and processing orders.Key Responsibilities:Handling customer complaints and resolving issues in a professional...


  • Durban, South Africa Bespoke International group Full time

    To be the voice of the Customer Service Team, helping customers and Store colleagues, delivering excellent customer service within every interaction. Customer Service Voice and Non Voice Managing a team of people to deliver exceptional customer service. To motivate, lead and coach a team of agents to achieve KPI requirements Minimum Requirements: -...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Coordinate communication with internal departments to ensure that clients expectations are met. Capturing orders for clients. Add new clients to the existing...