Customer Relationship Manager

4 days ago


Durban, South Africa Tower Group Full time

Logistics Customer Relationship Manager

The Customer Relationship Manager will be responsible for building and maintaining profitable relationships with key customers.

Key Responsibilities
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Managing customer related projects.
- Understanding and maintaining operational process and drive operational excellence.
- Driving SLA requirements nationally for the customers
- Weekly monthly KPI reports for customers.
- Analyzing the KPI reports and identifying trends to assist organisation and the customer to manage expectations.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.

Minimum requirements
- A bachelor’s degree in Logistics or related field.
- A minimum of 3 years’ experience in a similar role.
- Excellent interpersonal and communication skills.
- Strong analytical capability.
- Superior knowledge of Logistics service offerings.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- High degree of confidentiality
- Highly organised and structured
- Strong level of accuracy and attention to detail
- Clear Criminal record



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