Collections Advisor-2
6 months ago
Job Description
To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for
refinancing and repossessions.
To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Collect arrears and negotiate acceptable RAR's.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Research and develop new MIS / reports for risk management.
- Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
- Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
- Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
- Manage own development to increase own competencies.
Job Details
Application Closing Date
28/06/24
-
Collections Advisor
3 months ago
Randburg, South Africa FirstRand Full timeJob Description 1-3 years Call Centre Experience preferable in collections environment. Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions Carry out collections processes within...
-
Collections Campaign Specialist
4 weeks ago
Randburg, South Africa shapiro shaik defries and associates Full time**JOB PURPOSE**: The Campaign Specialist is responsible for executing the business unit's strategy and objectives by designing and implementing both voice and non-voice campaigns. This role involves monitoring strategies such as calls and SMS, as well as enhancing and tracking performance within the Collections environment. The role requires a foundational...
-
Service Advisor
1 month ago
Randburg, South Africa Sydsen Group (Pty) Ltd Full timeService Advisor - Johannesburg North - GautengOverview:A well-established dealership in Johannesburg North is [urgently] looking for a Service Advisor to join their company.Main purpose of this job:To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.The outcome that is produced is Satisfied...
-
Collections Team Leader
7 months ago
Randburg, South Africa shapiro shaik defries and associates Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Collections Team Leader
7 months ago
Randburg, South Africa shapiro shaik defries and associates Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Debt Collection Outbound Team Leader
4 months ago
Randburg, South Africa ITC Business Administrators Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Outbound Collections Team Leader
7 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...
-
Debt Collection Team Leader
4 months ago
Randburg, South Africa LWM DEBT RECOVERY Full timeAs a Debt Collections Team Leader, you will be responsible for your team and processes to collect overdue payments and do reporting. Your primary goal will be to enhance recovery of outstanding debts while adhering to company policies and legal regulations. **Key Responsibilities**: 1. Work Top100 accounts 2. Create Campaigns for your teams 3. Be able to...
-
Automotive Service Advisor
1 month ago
Randburg, South Africa VAG Spec Centre Group Full timeHandling customer inquiries and providing exceptional customer service. - Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection. - Following up with workshop and providing accurate feedback to customers multiple times a day. - Assisting with scheduling appointments and meetings. -...
-
Service Operations Coordinator
1 month ago
Randburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full timeService Advisor Role OverviewThe Service Advisor is a key position at Sydsen Group (Pty) Ltd, responsible for providing exceptional service to customers. This role involves understanding customer needs, offering advice, and providing solutions to ensure customer satisfaction.Main ResponsibilitiesWelcoming customers and capturing relevant information to...
-
Debt Collections Call Centre Agent
6 months ago
Randburg, South Africa SISOL Labour Projects Full timeREQUIREMENTS - Grade 12\Matric - Must have 1-2 years sales experience within a call center - Excellent communication skills (written and verbal) - Clear criminal and credit record. - Must have strong background as a call center agent including outbound and inbound call center experience. **Job Type**: Permanent **Salary**: From R4,500.00 per month
-
Branch Advisor Fais
7 months ago
Randburg, South Africa FirstRand Full timeJob Description To provide customers speedy, accurate and efficient processing of their financial transactions and ensure a memorable customer experience and contribute to the brand. - Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I - Identify and escalates potential risks that may lead to increased costs -...
-
Inbound Resolutions Agent
3 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**JOB PURPOSE** To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric qualification is mandatory. - Minimum 2 years’ experience in debt collections as well as customer support...
-
Inbound Resolutions Agent
2 months ago
Randburg, South Africa Shapiro Shaik Defries and Associates Full time**JOB PURPOSE** To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric qualification is mandatory. - Minimum 2 years’ experience in debt collections as well as customer support...
-
Automotive Booking Coordinator
2 months ago
Randburg, Gauteng, South Africa MoToRecuit Full timeAutomotive Workshop Booking Clerk RoleJob SummaryMoToRecuit is seeking a skilled Automotive Workshop Booking Clerk to manage daily bookings for the workshop. The ideal candidate will optimize scheduling, ensuring smooth operations and high levels of customer satisfaction.Key ResponsibilitiesManage daily bookings for the workshop.Monitor and assess the...
-
Debt Recovery Specialist Randburg
1 month ago
Randburg, Gauteng, South Africa Aim Personnel Full timeJob DescriptionAt Aim Personnel, we are seeking a skilled Debtors and Creditors specialist to join our team in Randburg. This is an exciting opportunity for someone who is passionate about finance and customer service.Key Responsibilities:Collections and Reconciliations: Ensure timely collections of outstanding debts and maintain accurate records.Allocations...
-
Inbound Resolutions Agent
6 months ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full timeINBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...
-
Inbound Resolutions Agent
6 months ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full time**JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum Qualifications & Experience** - Matric (required) - Minimum of 2 years’ Experience in debt...
-
Inbound Resolutions Agent
7 months ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full time**JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum Qualifications & Experience** - Matric (required) - Minimum of 2 years’ Experience in debt...
-
Automotive Booking Coordinator
3 weeks ago
Randburg, Gauteng, South Africa MoToRecuit Full timeVehicle Booking Clerk OpportunityWe are seeking a diligent and efficient Vehicle Booking Clerk to join our team in Gauteng, Northern Suburbs. This role involves managing daily bookings for the workshop, monitoring and assessing capacity to optimize scheduling, and liaising with technicians to coordinate and track repair progress.Key Responsibilities:Manage...